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To the best of my knowledge, the ability to zoom in / out and pan on certain visualization types when your focus is on them is default behaviour that cannot be disabled / turned off.
It is there to provide customers with the ability to get a closer look and focus on points on their visualizations when there are lots of other points competing for their attention. It serves a few use cases. For example, allowing a customer to get a closer comparison of a couple columns on a Column visualization where there are many columns of similar height.
That being said, the ability to pan and zoom is meant to enrich your users' dashboard experience. If it's taking away from their experience we'd be keen to learn how we can make it better for our customers. Are you able to share where / how your users are getting stuck?
Thank you all for the feedback! I'll be sure to share this with the Development and Design team. We know how seemingly minor things can make a big difference.
Some improvements were made to pan and zoom in Cognos Analytics 11.1.6. Has anyone had a chance to try it out on that version? We would be interested to hear what you and your users think of the improvements.
A quick update to my previous post. Your feedback has been shared with the Cognos Analytics product team and will be taken into consideration for future development work. As I mentioned, we have made some improvements in 11.1.6 that we hope will improve your users' experience. We are committed to making the dashboard experience better with every release, and we would be keen to hear your feedback about how we can improve it for you and your users.
Should you still wish to have an option to have an option to turn off visualization pan and zoom, I would recommend creating an idea and having your users vote on it. Our product team reviews these ideas regularly.