Planning Analytics

Unable to refresh contents of widget
CCL Runtime Error.
Argument value -9223372036854775616 is not >= 0

We are consistently getting this error from PAW when pulling a view that contains a large amount of calculations/consolidations (after running a TI process (from a button on the same sheet) that changes data).  It feels like some kind of timeout issue, especially since we don't get it when using smaller data selections.  We have set ProxyTimeoutSeconds to a larger value, but it still persists.

If we move the view to a separate tab and set the sync to sheet and then run the TI process using the button and afterwards move to the other tab it refreshes without issue.  So this does NOT smell of a calculation error.  It feels like some kind of either timeout or synchronization issue between PAW and TM1.  Or maybe some kind of server overloading, though we've tried modifying the MTU setting to.

We're really at our wits end now and would appreciate any help.  Thanks.

------------------------------
Ray Price
------------------------------

#PlanningAnalyticswithWatson

Hi Ray,
More details would be needed to understand this case and environment.
The best way of action would be to log a defect and let the support to investigate.
There might be several reasons for the described issue.

Best Regards,

------------------------------
Svetlana Pestsova
IBM Planning Analytics Product Manager
------------------------------

Original Message:
Sent: Wed December 01, 2021 07:47 PM
From: Ray Price
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Unable to refresh contents of widget
CCL Runtime Error.
Argument value -9223372036854775616 is not >= 0

We are consistently getting this error from PAW when pulling a view that contains a large amount of calculations/consolidations (after running a TI process (from a button on the same sheet) that changes data).  It feels like some kind of timeout issue, especially since we don't get it when using smaller data selections.  We have set ProxyTimeoutSeconds to a larger value, but it still persists.

If we move the view to a separate tab and set the sync to sheet and then run the TI process using the button and afterwards move to the other tab it refreshes without issue.  So this does NOT smell of a calculation error.  It feels like some kind of either timeout or synchronization issue between PAW and TM1.  Or maybe some kind of server overloading, though we've tried modifying the MTU setting to.

We're really at our wits end now and would appreciate any help.  Thanks.

------------------------------
Ray Price
------------------------------

#PlanningAnalyticswithWatson

Sometimes we don't even get the error and the grid just continues to show the old values, which is even more dangerous for us.

None of it makes a lot of sense to be honest.  We push the button and the TI process does it's data manipulation.  Then the two views begin to refresh.  We get a GetCellsets call on the back end.  The first view finishes after about 1'30", then the GetCellsets seems to disappear, then appear again.  The second view either errors out or just comes back without an error and without the data refreshed after 2'00".  Even though we've set our timeout values for PAW to 300 seconds.

Do you have a link for me to log a defect?  We are really feeling like this is a bug in PAW.

Thanks
Ray

------------------------------
Ray Price
------------------------------

Original Message:
Sent: Thu December 02, 2021 01:06 PM
From: Svetlana Pestsova
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Hi Ray,
More details would be needed to understand this case and environment.
The best way of action would be to log a defect and let the support to investigate.
There might be several reasons for the described issue.

Best Regards,

------------------------------
Svetlana Pestsova
IBM Planning Analytics Product Manager

Original Message:
Sent: Wed December 01, 2021 07:47 PM
From: Ray Price
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Unable to refresh contents of widget
CCL Runtime Error.
Argument value -9223372036854775616 is not >= 0

We are consistently getting this error from PAW when pulling a view that contains a large amount of calculations/consolidations (after running a TI process (from a button on the same sheet) that changes data).  It feels like some kind of timeout issue, especially since we don't get it when using smaller data selections.  We have set ProxyTimeoutSeconds to a larger value, but it still persists.

If we move the view to a separate tab and set the sync to sheet and then run the TI process using the button and afterwards move to the other tab it refreshes without issue.  So this does NOT smell of a calculation error.  It feels like some kind of either timeout or synchronization issue between PAW and TM1.  Or maybe some kind of server overloading, though we've tried modifying the MTU setting to.

We're really at our wits end now and would appreciate any help.  Thanks.

------------------------------
Ray Price
------------------------------
#PlanningAnalyticswithWatson

Hi Ray,
Please use that link :
https://www.ibm.com/mysupport/s/?language=en_US

Best Regards,

------------------------------
Svetlana Pestsova
IBM Planning Analytics Product Manager
------------------------------

Original Message:
Sent: Thu December 02, 2021 08:42 PM
From: Ray Price
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Sometimes we don't even get the error and the grid just continues to show the old values, which is even more dangerous for us.

None of it makes a lot of sense to be honest.  We push the button and the TI process does it's data manipulation.  Then the two views begin to refresh.  We get a GetCellsets call on the back end.  The first view finishes after about 1'30", then the GetCellsets seems to disappear, then appear again.  The second view either errors out or just comes back without an error and without the data refreshed after 2'00".  Even though we've set our timeout values for PAW to 300 seconds.

Do you have a link for me to log a defect?  We are really feeling like this is a bug in PAW.

Thanks
Ray

------------------------------
Ray Price

Original Message:
Sent: Thu December 02, 2021 01:06 PM
From: Svetlana Pestsova
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Hi Ray,
More details would be needed to understand this case and environment.
The best way of action would be to log a defect and let the support to investigate.
There might be several reasons for the described issue.

Best Regards,

------------------------------
Svetlana Pestsova
IBM Planning Analytics Product Manager

Original Message:
Sent: Wed December 01, 2021 07:47 PM
From: Ray Price
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Unable to refresh contents of widget
CCL Runtime Error.
Argument value -9223372036854775616 is not >= 0

We are consistently getting this error from PAW when pulling a view that contains a large amount of calculations/consolidations (after running a TI process (from a button on the same sheet) that changes data).  It feels like some kind of timeout issue, especially since we don't get it when using smaller data selections.  We have set ProxyTimeoutSeconds to a larger value, but it still persists.

If we move the view to a separate tab and set the sync to sheet and then run the TI process using the button and afterwards move to the other tab it refreshes without issue.  So this does NOT smell of a calculation error.  It feels like some kind of either timeout or synchronization issue between PAW and TM1.  Or maybe some kind of server overloading, though we've tried modifying the MTU setting to.

We're really at our wits end now and would appreciate any help.  Thanks.

------------------------------
Ray Price
------------------------------
#PlanningAnalyticswithWatson

I filled out the 'open a case', but when I click on the 'submit' button nothing happens.

------------------------------
Ray Price
------------------------------

Original Message:
Sent: Thu December 02, 2021 01:06 PM
From: Svetlana Pestsova
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Hi Ray,
More details would be needed to understand this case and environment.
The best way of action would be to log a defect and let the support to investigate.
There might be several reasons for the described issue.

Best Regards,

------------------------------
Svetlana Pestsova
IBM Planning Analytics Product Manager

Original Message:
Sent: Wed December 01, 2021 07:47 PM
From: Ray Price
Subject: Unable to Refresh Contents of Widget. CCL Runtime Error.

Unable to refresh contents of widget
CCL Runtime Error.
Argument value -9223372036854775616 is not >= 0

We are consistently getting this error from PAW when pulling a view that contains a large amount of calculations/consolidations (after running a TI process (from a button on the same sheet) that changes data).  It feels like some kind of timeout issue, especially since we don't get it when using smaller data selections.  We have set ProxyTimeoutSeconds to a larger value, but it still persists.

If we move the view to a separate tab and set the sync to sheet and then run the TI process using the button and afterwards move to the other tab it refreshes without issue.  So this does NOT smell of a calculation error.  It feels like some kind of either timeout or synchronization issue between PAW and TM1.  Or maybe some kind of server overloading, though we've tried modifying the MTU setting to.

We're really at our wits end now and would appreciate any help.  Thanks.

------------------------------
Ray Price
------------------------------

#PlanningAnalyticswithWatson