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Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

  • 1.  Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Mon May 02, 2022 10:23 AM
    Edited by Patrick Neveu Mon May 02, 2022 11:33 AM
    Hi,

    I've a customer who is trying to change a password (this setup in on premise) and he gets the following screen:

    There is no placeholder for the new password and confirm new password!
    We have the same issue with all supported browsers.

    Users with no expired password can log on properly.

    I've seen the following article from the documentation, but it is not related:
    Prompt to Change Passwords When Logging on to an Active Directory Namespace

    I've also enabled AAA logging to check any relevant error message.

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------


  • 2.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Wed May 04, 2022 11:11 AM
    Hi,

    My customer has upgraded to Cognos Analytics v11.2.2 and he still have the same result.

    Do you have any idea?

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------



  • 3.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Thu May 05, 2022 11:46 AM
    We use MS Active Directory and SSO - though now with the purge of IE we've moved everyone to Firefox since Edge chromium can't display cubes correctly.  Any necessary AD password maintenance is done through our Windows desktop (ctrl-alt-del then Change Password).

    Or are you saying that their AD user account/password is fine except for with Cognos?  Have they purged temporary files and cookies?  Cookies have always been an issue especially when I've upgraded Cognos and now with our users on Firefox, new Firefox updates, which are pretty much weekly, tend to corrupt cookies.  I'm trying to get our IT to push GPO to have FF purge temp files and cookies every time it's closed.  Wish me luck!   = p

    ------------------------------
    Wayne Westlake
    ------------------------------



  • 4.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Thu May 05, 2022 12:13 PM
    Hi Wayne,

    Thank you for your message.

    My customer is not using SSO only AD. He was able to renew the password with Cognos BI v10.2.x and it was working perfectly. Now, he is using Cognos Analytics v11.2.2 and there is something wrong, we are trying to find what is wrong!

    We did all the tests with all supported browsers with the same issue each time.

    By the way, good luck with your IT!

    Best regards,



    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------



  • 5.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Fri May 06, 2022 09:41 AM
    Hi,

    same problem in 11.2.2. 
    CA 11.1.7 is ok. 
    Support case open since 2 weeks. Still no solution. 

    Regards
    Gerhard

    ------------------------------
    Gerhard Rieder
    ------------------------------



  • 6.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Mon May 09, 2022 06:07 AM
    Hi,

    According to IBM support, it seems to be a known issue:
    PH46178 : PASSWORD UPDATE FEATURE DOES NOT UPDATE THE USER'S PASSWORD WHEN IT IS EXPIRED AGAINST AN ACTIVE DIRECTORY PROVIDER.

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------



  • 7.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Mon June 13, 2022 03:12 AM
    Hi,

    The APAR is now available/public:
    PH46178

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------



  • 8.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted Mon June 20, 2022 08:03 AM
    Hi,

    consider this as a "push": We have the same issues with 11.2.2 and a compatible LDAP (no MS AD). Same issue, sadly.

    Thanks

    ------------------------------
    Frederik Spang
    ------------------------------



  • 9.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted 7 days ago
    Hi,

    This is now fixed in IBM Cognos Analytics 11.2.2.0 IF1007 (11.2.2-2206231413).

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------



  • 10.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted 6 days ago
    Since the next release is due out soon, should I wait for the next release?  How do I go about getting CA 11.2.2.0 IF1007 (11.2.2-2206231413)?

    ------------------------------
    Gerald Grogan
    ------------------------------



  • 11.  RE: Unable to change the user password with Cognos Analytics v11.2.1 and Active Directory

    Posted 5 days ago
    Hi Gerald,

    To download the new release copy/paste the following URL into a browser address to display the Select Fixes page and follow the on-page instructions:

    Fix Central URI (WebID required):
    http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm+Information+Management&product=ibm/Information+Management/Cognos+Analytics&release=All&platform=All&function=fixId&fixids=11.2.2.0-BA-CA-IF1007:0&includeSupersedes=0&source=fc&login=true

    Next release (v11.2.3) is expected by the end of August as far I know. "Expected" means it could be delayed or be released on time...

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------