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Two new field guides which introduce the concepts of modern Cloud Service Management & Operations and AI Operations have recently been published : These field guides are handy introductions to applying IBM’s agile service management operations methodology to your organization and streamlining your processes. The first guide is an overall view of of the domain of modern reliability operations and the second concentrates on the benefits of artificial intelligence (AI) to help supercharge your work.
The IBM Cloud Service Management and Operations (CSMO) Field Guide documents our approach to designing, implementing and continuously improving the operations management processes you use in your enterprise. The IBM AI Operations (AIOps) Field Guide documents our approach to the infusion of artificial intelligence into existing operational processes, including incident, problem and change management.Further information can be found here.Happy Reading!Robert Barron
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Robert Barron
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