I am a subject matter expert in IT Service Management and Technical Account Manager for many Telcos and Banks in DACH. I support customers on their journey from classical IT-Service Management to cloud based services. Long years of international consulting in Europe, Middle East and Africa is brought to the table as well as a deep understaning of IT-Service Management and cloud portfolios and strategies. International job experience reaches from technical account management and pre sales oriented roles over integration, training, post sales support. As a specialty I love to work as a fire fighter to bring troubled projects back on target. I am a member of the IBM IT-Specialist profession and like mentoring and coaching.