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Future of Netcool

  • 1.  Future of Netcool

    Posted Mon March 26, 2018 02:29 PM

    It appears there has been a slowing down of Netcool development – would you agree? Do you think the product is being phased out? Would love to hear your thoughts and insight about this!



  • 2.  RE: Future of Netcool

    Posted Mon March 26, 2018 06:17 PM

    Hello,

    For me, the question is pretty broad when you say 'Netcool', Are you after specific product(s) or overall Netcool ? To better understand your comment, I think it would makes sense to add some context. And BTW, here is list of NOI Suite of Products/Components at https://ibm.biz/Bdjuqe.

    Regards,

    Krishna.



  • 3.  RE: Future of Netcool

    IBM TechXchange Speaker
    Posted Tue March 27, 2018 02:47 AM

    Hi,

    while I agree with Krishna and would like to better understand what you are referring to, I'd like to add that overall Netcool (NOI, "Netcool Operations Insight") is very vital. The core functionality is actively maintained, new features are added regularly (just think of the recent addition of the REST interfaces) and new funtionality is added into the NOI product bundle like Event Analytics, the new Agile Service Manager and other great stuff.

    Some of the basic functionality of Netcool hasn't changed over (indeed many) years - but I see that as a good sign. Backward compatability and product stability is key for a central tool for IT Operations Management.

    Cheers,

    Michael



  • 4.  RE: Future of Netcool

    IBM Champion
    Posted Fri March 30, 2018 05:25 PM

    I think the development of complementary products to enhance Netcool (OMNIbus) has been continuing apace. The ASM and ALM integrations are tackling the next phase of Cloud based challenges imo. What features would/could you add to core Netcool?



  • 5.  RE: Future of Netcool

    Posted Wed April 04, 2018 07:27 AM

    Netcool in general is alive and getting better, but if you think it is the best and nothing can be improved, then we'll kill the software slowly.

     

    Here is my list of things to be improved:

    DASH: It is a Gigas' software just to show dashboards. Custom dashboards are hard to maintain or edit, and its HA could be improved (now db tables must be dropped and recreated offtenly because .xml files error synch, or just corrupted data). I miss something "grafana style" (I know grafana is for timeseries, but some kind of integration could be done). Keep in mind that grafana is a simple .rpm around 50 MB.

     

    HA for Gateways.

     

    Impact: Add real development environment for easy debugging. Also include default external integrations for Slack, PagerDuty, Rundeck, and so on, instead of developing policies for all.

     

    TCR: 3 additional GB to generate reports! Why? Not very welcome at customers. We need something light, easy, fast.

    Generate html/pdf/csv reports that could be sent by email easily without deploying .ear files and so on.

     

    Integrate in the same possible future "human interface" Monitoring and Maps with nodes relationship (call it ICD-CMDB, TADDM...). From time to time is healthy to take a look to our competence, and SN! we have to recognize is doing this pretty good.

     

    Simplify Netcool "get in touch": Let me explain about this general point.

    It is simply a mess for a customer to get latest versions of Probes (names are confusing, ie: CA Spectrum Probe versions), or they way to download products (ie: find the correct PartNumber or... are WAS additional and TCR images required? If you are new on netcool, it is not an easy stuff).

    I've seen a lot of youtube videos explaining installations and integrations. I think this is a very good way to spread netccool solutions, and we could do it officially.

     

    So in summary... long life for Netcool means close control and constant effort/investment from our side.

     

    Sorry for this short entry ;)



  • 6.  RE: Future of Netcool

    Posted Thu April 05, 2018 12:55 AM

    Agreed. Although there are new features coming into NOI portfolio, I don't see much enhancement or improvement to the existing matured product for many years.



  • 7.  RE: Future of Netcool

    Posted Thu April 05, 2018 05:23 AM

    Agreed. Most of the IBM of the old SW assets are not seeing new features (look at Tivoli Monitoring or IBM Performance Management - ITM received the last fixpack more than a year ago). 

    IBM will probably continue providing support (and charging for it), but I haven't seen any significant progress with OMNIbus, JazzSM, WebGUI, ITM, TBSM, IPM, .. ) .. in last two-three years.

    We have to face the truth - it's not a priority for IBM to provide new features for software products mentioned above. Almost everyone I knew at IBM developing/designing those products has already left IBM or moved to some "hybrid cloud" position.

     

    I think we can already call products mentioned above as "abandonware". 



  • 8.  RE: Future of Netcool

    IBM TechXchange Speaker
    Posted Fri April 06, 2018 12:58 AM

    Wouldn't agree with Julius as far as Netcool is concerned. REST-Interface, Message-Bus-Probe, Java-Free WebGUI are just a few examples of enhancements to the core product.

    And despite its enhancements I think we need to stop thinking in terms of "OMNIbus" etc. - the whole bundle of NOI is what we should look at. And that has gained quite a lot of new parts over the last months. Not all of them are perfect, agreed, but there is a lot of good and modern stuff in it !



  • 9.  RE: Future of Netcool

    Posted Fri April 06, 2018 06:23 AM

    Well,

    • REST interface was added in OMNIbus 7.4 and this was in 2012 (that was more than 5 years ago, anyway 7.4 is EOS in December this year)
    • Message-bus-probe is with us also for several years (don't remember the first release)
    • Java-Free (almost) WebGUI was like 2 years ago. WebGUI does not even follow the intended JazzSM architecture (mostly widgets and their parameters, ... ), it's just "embedded"

    So I would not call this really a progress. Actually, I think the whole development has really slowed down in 2015 when IBM shifted overall strategy to focus on the cloud solutions.

    What users are lacking a long time in general (just a few examples) just for the OMNIbus/WebGUI:

    • simplification of setup and maintenance (installation from scratch, installing fixpacks). This is a huge issue, especially in HA environments. Container images with orchestration would have been a benefit (other vendors are doing this already for some time). 
    • MOBILE CLIENT - yes I know you can just view a list of events in the mobile view, but you can't do anything with it (acknowledge event or add journal entry). JazzSM has "mobile" views (the concept is fine) but WebGUI widgets are not supporting this functionality
    • Reporting or viewing historical events is a pain. Yes with NOI there comes SCALA, but events are stored in both REPORTER DB and SCALA. Reports in TCR are terribly slow for using it as custom reporting. Viewing historical reports in WebGUI is (almost) impossible.

     



  • 10.  RE: Future of Netcool