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SWAT Explains: Watson AIOps - Event Manager, ICD Integration

By Fred Harald Klein posted Thu August 19, 2021 10:51 AM

Once actionable events have been identified and grouped using Watson AIOps AI capabilities, then you may want to forward this towards your incident-, problem  management solution. In this video we explain how this integration works in general, which components need to be configured and then demo it all. In today's video we show the Event Manager integrated into the IBM Control Desk.

Topics covered:

- Introduction to Service Desk integrations
- nco_g_tsrm and TAL
- A look around using a demo
- Gurpreets special enhancements (automated event suppression using maintenance windows)

We hope you will enjoy watching it!
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