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Whether you're managing cloud environments from
on premises or within the cloud, a reliable service desk is a key component in the delivery of any management solution. It's no secret IBM has been a major player in the ITSM world, but with new capabilities that improve ROI through enhanced automation, decreased clicks, and immediate access to the most relevant data based on end user responsibilities, we're creating quite a stir. With this new investment, IBM Control Desk maximizes your time through the implementation of quick status views and easy to use screen dialogs.Hear about a comprehensive solution for the management of IT environments and see for yourself how IBM Control Desk enables customers to: Maximize productivity of service desk agents Automate responses to problems and incidents Handle common end user requests without human intervention Manage change without interruption to key business services Manage end-to-end asset lifecycles of both IT hardware and software components Query known problems, eliminating unnecessary calls to help desks Utilize a single product for complete ITIL based service management The SpeakerRichard H JohnstonProduct Manager | SmartCloud Control DeskIBM Software | Cloud & Smarter Infrastructure
Very Good Overview of the Subject!
Very good overview of the ins and outs, as well as the pros and cons and additional information regarding the differences between SaaS (Cloud software) and its Traditional (On-premise) counterpart.