Just to clarify on this:
Nodes in service are there for one of 3 reasons:
1: The Node has been put into service state automatically via a remove node operation (rmnodecanister or similar)
2: the Node has been manually put in to service by the user as part of a service operation (using the satask startservice command line or GUI equivalent).
3: The node has an error which prevents it from being able to run IO.
Of these three, the first two can be cleared with a stopservice operation, as that is mean to clear node error 690 (node is in service due to rmnode or startsevice).
If this node has an error that is causing it to be in service, you need to first clear the condition that is causing the error. If you clear this condition, the node will automatically start up without the need to stopservice.
Hardware errors may require replacement parts, but there are a few "software is broken" errors that result from the image on disk being corrupted or a repeating software condition causing system instability (node error 564). Please follow the directed support procedure for the node error identified by the service node, which will likely involve contacting support.
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Evelyn Perez
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Original Message:
Sent: Thu March 31, 2022 02:40 AM
From: Istvan Buda
Subject: V3700 cluster failure(2 node of system is service state with error)
Hello,
You need to login to either the service gui or the cli.
Service gui can be accessed through the service ip address or the cluster address plus "/service" like "10.10.10.10/service".
https://www.ibm.com/docs/en/v3700/7.8.1?topic=interface-accessing-service-assistant
Then check the error code, and solve the problem.
https://www.ibm.com/docs/en/v3700/7.8.1?topic=codes-error
Then you need to select either nodecanister, then select "stopservice" or "exit service state" then click "Go" button.
At CLI use "stopservice" command.
https://www.ibm.com/docs/en/v3700/7.8.1?topic=commands-stopservice
You can share any error code to be able to suggest more specific.
Good Luck.
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Istvan Buda
Original Message:
Sent: Wed March 30, 2022 01:25 AM
From: apidesh dulma
Subject: V3700 cluster failure(2 node of system is service state with error)
Hello,
I have issue about V3700, It have the problem 2 node is service state all. Can fixed by Recover ?
I need step for fixed this issue, Thank you very much.
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Apidesh D.
Technical HW Systems
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