IBM Security MaaS360

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  • 1.  Questions regarding the MaaS360 features for managing laptops

    Posted Mon May 29, 2023 11:26 AM
    Hello everyone,
    Hope you are all doing well.
    We need help with the below questions regarding the MaaS360 features:
     
    1. Is Gateway for Documents the same as Mobile Document Editor & Sync, and can it run on a laptop?
    2. Is there a Secure Mobile Mail feature for laptops?
    3. For numbers 1 and 2, if possible on a laptop, do we have to install the Cloud Extender in our on-premise environment?
    4. Is there a feature for USB port blocking on Windows OS and macOS?
    5. Can we find out where the laptop is located through the MaaS360 dashboard?
    6. What's the difference between the TeamViewer bundling on MaaS360 and if we buy directly from the TeamViewer separately?


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    Davin Ardian
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  • 2.  RE: Questions regarding the MaaS360 features for managing laptops

    Posted Tue May 30, 2023 04:55 AM
    Hi Davin
    Thanks for posting on the community!
    Here's a quick response to your questions point-by-point.
    1. Is Gateway for Documents the same as Mobile Document Editor & Sync, and can it run on a laptop?
    The Gateway for Documents feature is available as part of specific MaaS360 bundles and is found as part of specific bundles (Premier, Enterprise).
    You can find more information about the bundles here: https://www.ibm.com/products/maas360/pricing
    This feature allows you to set up Mobile Enterprise Gateway, which as part of Cloud Extender, facilitates transfer of On-Premise document content (Sharepoint, Windows File Share, etc.) to mobile devices. 
    Unfortunately this is not available at present for laptops. 


    2. Is there a Secure Mobile Mail feature for laptops?
    No - not at present. 

    3. For numbers 1 and 2, if possible on a laptop, do we have to install the Cloud Extender in our on-premise environment?
    Not possible on a laptop - yes on mobile (Android/iOS) - but yes you need Cloud Extender and Mobile Enterprise Gateway to make it run. 

    4. Is there a feature for USB port blocking on Windows OS and macOS?
    Yes - please see policy settings for respective device types. 

    5. Can we find out where the laptop is located through the MaaS360 dashboard?
    Suggest you take some training here - see our Devices training session as part of the Tech Intro series. 
    https://community.ibm.com/community/user/security/blogs/ciaran-darcy/2020/07/30/technical-intro-series

    6. What's the difference between the TeamViewer bundling on MaaS360 and if we buy directly from the TeamViewer separately?
    You can control the device remotely via TeamViewer using a session which you start from the device record on the MaaS360 admin console, or directly on the Team Viewer website, depending on where you have purchased the licences. 


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    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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  • 3.  RE: Questions regarding the MaaS360 features for managing laptops

    Posted Tue May 30, 2023 10:59 AM

    Hi Eamonn,

    Thank you for your reply and information, on number 5 do you mean this https://www.ibm.com/docs/en/maas360?topic=inventory-locating-active-devices-in-maas360-portal ?



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    Davin Ardian
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