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 Developer portal site out-of-sync issue

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Abu Davis's profile image
Abu Davis posted Sat September 20, 2025 04:31 AM

Hei, We are running API Connect Developer portal that is part of APIC v10.0.8.3 on CP4I 16.1.0 on Openshift. We suddenly get this Developer portal site out-of-sync issue, any ideas on how to fix this. Pod restarts didn't help.

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sh-5.1$ list_sites
6fce9c09-b358-4b11-9359-1bd7617d7b68.9998d103-90e6-4d27-b146-e335bc5dae0b => apiconnect-ptl-portal-web-apiconnect.apps.preprod.ocp.company.com (INSTALLED) <!> Content out of sync, refresh required - 8244 snapshot(s) requested since last one was received 

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Chris Dudley's profile image
Chris Dudley posted Mon September 22, 2025 01:13 AM  Best Answer

I suggest you collect logs and raise a support case.

Thats not “suddenly” broken, that’s been trying to sync every 15 minutes and has failed over 8000 times. It’s been broken for about 3 months!

Nirmalan's profile image
Nirmalan posted Tue September 23, 2025 03:26 AM

Have you checked whether the portal endpoint certificates have expired?

Abu Davis's profile image
Abu Davis posted Tue September 23, 2025 03:42 AM

@Nirmalan Just checked certs haven't expired.

@Chris Dudley Support asked me to run "cloud_content_refresh -f", that didn't help, will follow up further with them.

Chris Dudley's profile image
Chris Dudley posted Tue September 23, 2025 03:51 AM

Yes, that wouldn't help.
Your site has already received 8244 snapshots and failed to parse any of them. Its a little optimistic to expect the 8245th to work! :-)
Support will need to look through the portal-www pod admin container to see why they are not being parsed correctly. It could be a data issue, it could be a problem with custom modules or it could be a resourcing issue, but they should be able to tell which.

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