API Connect

To assist further we may need more info,

• Which region they are in ? us-east, eu-central, eu-gb,...etc
• Could you please share with Tenant/Subscription/ProviderOrg name.
• Where are you seeing provisioning error? I mean which Console you are talking here.
• Hope your trial version is not expired?

Regards,

Om

Hi Om,

Thank you for coming back to me.

The region is eu-central-1.  I had originally used eu-gb and that did not work as well.

The Cloud Provider is AWS.  The vendor is IBM.  The subscription ID is 20251211-1519-0739-1025-2f5aef00edc4.  The subscription status is Active and has 17 days left.  The Provisioning error can be seen in the Status column of the main console (IBM SaaS Console / API Connect).

I hope I have answered all your questions.

Thank you,

Safwan

The region is eu-central-1.  I had originally used eu-gb and that did not work as well.

The Cloud Provider is AWS.  The vendor is IBM.  The subscription ID is 20251211-1519-0739-1025-2f5aef00edc4.  The subscription status is Active and has 17 days left.  The Provisioning error can be seen in the Status column of the main console (IBM SaaS Console / API Connect).

Hi

Thank you for the details. We are aware of the issue and are currently working on it.

There is nothing required from your side at this time. We will keep you updated as progress is made.

Thank you for your patience.

Hello,

Thank you for sharing this information, and we apologize for the inconvenience this may have caused. Our team is already aware of this issue and is working on a fix. We appreciate your patience and will keep you updated as soon as we have more information.

Regards,

Om

Hi,

We have rolled out a fix on Tuesday, can you try deleting the current trial instance and provision a new one again?

Hi Nisha,

Unfortunately I am still getting a provisioning error after deleting the instance and creating a new one.  I tried this in two different regions and still got the error.

Best regards,

Safwan

Hi Safwan,

We apologize for the inconvenience caused.

We have identified the error from our end and are currently working to resolve it. We will keep you updated and notify you as soon as the issue is fixed.

Thank you for your patience and understanding.

Kind regards,
Nisha V

Hi Safwan ,

we have updated the fix now, can you please retest

Thanks and Regards
Nisha

Hi Nisha,

We are over the provisioning error and the status is now "Running."  However when I try to launch the console, I get continuous flashing of a blank screen between gray ard white.  I tried launching on the three browsers Opera, Firefox and Safari and got the same results.

Thank you for your help,

Safwan

Hi Nisha,

Any news on the flashing error I get on trying to launch the Console?

My 30-day trial has also expired as the issue was being addressed.  Is there any way to reset this for a new 30-day trial?

Thanks and regards,

Safwan

Hi Safwan,

Your trial is extended for another month 

Can you retry to launch the console and if you are still experiencing the flashing error could you please do the below steps and share the details?

upon launching the console do the below steps based on your browser

Google Chrome

Open DevTools

• Windows / Linux: Ctrl + Shift + I or F12

• macOS: Cmd + Option + I

Network tab

1. check if you are in network tab if not Click Network

2. Reload the page (Ctrl/Cmd + R)

3. Look for failed requests (red status codes like 4xx/5xx) and take a screenshot

Console errors

1. Click Console

2. Look for red error messages and take screen shot

Mozilla Firefox

Open DevTools

• Windows / Linux: Ctrl + Shift + I

• macOS: Cmd + Option + I

Network tab

1. Open DevTools

2. Select Network

3. Reload the page

4. Look for failed requests (red status codes like 4xx/5xx) and take a screenshot

Console errors

1. Select Console

2. Look for red error messages and take screen shot

Microsoft Edge

Open DevTools

• Windows / Linux: Ctrl + Shift + I or F12

• macOS: Cmd + Option + I

Network tab

1. Open DevTools

2. Click Network

3. Reload the page

4. Look for failed requests (red status codes like 4xx/5xx) and take a screenshot

Console errors

1. Click Console

2. Look for red error messages and take screen shot

Apple Safari

Enable Developer Menu (first time only)

1. Safari → Settings / Preferences

2. Go to Advanced

3. Enable “Show Develop menu in menu bar”

Open DevTools

• macOS: Cmd + Option + I

Network tab

1. Develop → Show Web Inspector

2. Select Network

3. Reload the page

4. Look for failed requests (red status codes like 4xx/5xx) and take a screenshot

Console errors

1. Select Console

2. Look for red error messages and take screen shot
   
   

Thanks and Regards
Nisha V

Hi Nisha,

I am not able to launch.  When I go to my subscription the status is "Exprire error"  and the details show that the expiry date was Jan 10.  When I click on "Upgrade trial," it says that the trial will expire in 32 days, but when I launch from there I still get an "Expire error."

Thank you for your help and regards,

Safwan

Hi Nisha,

Any news here?  I am still not getting an extension on my trial period.

Thank you and regards,

Safwan