IBM i Access Client Solutions

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  • 1.  Access Client Solutions Software Install Issue

    Posted Mon February 12, 2024 11:03 AM
      |   view attached

    Hello! I am having an issue with ACS failing on several computers. I have had to uninstall ACS and try to re-install another version; most of the time this works, but this has started happening within the past few months, here and there. I am trying not to have to pull this computer and re-image it just so I can get ACS to install on it. The user was updated to O365 and MFA was done; I am doubtful that those have anything to do with this, but those were the most recent changes besides windows updates. I have attached the file that shows the error message I am getting. Any help in this would be greatly appreciated.



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    James Carver
    Help Desk Technician
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  • 2.  RE: Access Client Solutions Software Install Issue

    Posted Mon February 12, 2024 11:29 AM
      |   view attached

    Also, here is one of the original install_acs_log.txt file:

    See attachment



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    James Carver
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    Attachment(s)

    txt
    install_acs_log01.txt   18 KB 1 version
    Original Message


  • 3.  RE: Access Client Solutions Software Install Issue

    IBM Champion
    Posted Mon February 12, 2024 09:49 PM
    Edited by Satid Singkorapoom Mon February 12, 2024 09:59 PM

    Dear James

    The welfare of a building is in its foundation.  A building that is IBM i ACS depends a lot on its foundation that is JRE (Java Runtime Engine - for Windows case as opposed to an iMac case). 

    What JRE do you install in each Windows client that you install IBM i ACS?  I strongly suggest you use JRE for Windows from IBM Semeru if you use a different JRE :  https://developer.ibm.com/languages/java/semeru-runtimes/downloads/.   I suggest you download the MSI file and double click it to do the install.  Then you take note of Windows full path name it is installed ( C:\Program Files\Semeru\jre-...... ) and put this full path name into a new Windows System Environment Variable named JAVA_HOME and then you reboot and open a Windows command session and run SET command and make sure you see JAVA_HOME with the correct path name in there. Then you install IBM i ACS.

    Wishing you luck this time.    



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    Chance favors only the prepared mind.
    -- Louis Pasteur
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    Satid S.
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    Original Message


  • 4.  RE: Access Client Solutions Software Install Issue

    Posted Tue February 13, 2024 12:49 AM

    Hello James, 

    The log shows the compatible version of java found. So JRE on this windows PC is fine. It has nothing to do with O365 and windows updates. ACS is JRE based tool. The only requirement is to have the compatible JRE on the PC. 

    On the windows PC, please try running the command prompt -> right click to Run as administrator. go to the ACS path and then install it by executing the install_acs_64_allusers.js script file. Once installation is completed, it is better to restart the windows PC. 

    Hope this helps. 

    Regards,

    Vinit 



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    Vinit Kumar
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    Original Message


  • 5.  RE: Access Client Solutions Software Install Issue

    Posted Tue February 13, 2024 09:10 AM

    It still fails with the same message. Is there any special command line that I need to use to install it via command prompt?



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    James Carver
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    Original Message


  • 6.  RE: Access Client Solutions Software Install Issue

    Posted Tue February 13, 2024 09:26 AM

    The log file suggests the issue is with file associations. Could you please check this resolution post on https://www.ibm.com/support/pages/ibm-i-access-client-solutions-launching-files-fails-after-windows-10-updates

    Regards,

    Vinit 



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    Vinit Kumar
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    Original Message


  • 7.  RE: Access Client Solutions Software Install Issue

    Posted Tue February 13, 2024 01:36 PM

    I went to this website: https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ and found version 21.0.2.0 and downloaded the windows JRE version. I uninstalled the current Java from the pc, then ran the JRE file. Once I did that, I was able to run the installer, however it asked for Java 64bit to be installed. Once I did that I was able to run the ACS as normal. Thank you for your help. I had a lot of steps I already took trying to get here, but I am thankful for all the suggestions.

    I got the answer from this thread: https://community.ibm.com/community/user/power/discussion/client-access-solutions-install-issue 



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    James Carver
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    Original Message