Power

I am pretty sure I may have posted this in the wrong area, if so, please delete. I have created one in the correct area. Apologies.

We were using a prior version of IBMi client access solutions from 2022, and we started having issues where users could not open their sessions. I tried to install the newest version of the software version 1.1.9.4 or even the older version, but it gives the same message. I have tried to uninstall delete all IBM folders and files, tried to re-install, run different installers (all users 64 or just user 64), updating windows and the drivers, but it keeps failing with the message below showing up. Just some info, we upgraded to MS Office 365 and updated windows. I have had this happen on other computers, but this is the first one that uninstalling and re-installing didn't fix.Thank you for any insight.

------------------------------
James Carver
------------------------------

Hi James, first of all can you post the install_acs_log.txt where we can find more info about installation problem? 

"Install scripts do is create an install log called "install_acs_log.txt".  

By default this log file will be created in the user's folder  (C:\Users\<currentwindowsuser>\IBM\install_acs_log.txt).  

If that location is not accessible then the install log will be attempted to be written to an alternate location.  

Here is where those are:

    Current user install  -  (Windows %temp% folder)
    All users install  -  (C:\Users\Public\IBM)

i used to install the IBM OpenJDK Java suggested for ACS IBMi products and is working fine as java VM.

https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ 

Have a good day. 

I am pretty sure I may have posted this in the wrong area, if so, please delete. I have created one in the correct area. Apologies.

We were using a prior version of IBMi client access solutions from 2022, and we started having issues where users could not open their sessions. I tried to install the newest version of the software version 1.1.9.4 or even the older version, but it gives the same message. I have tried to uninstall delete all IBM folders and files, tried to re-install, run different installers (all users 64 or just user 64), updating windows and the drivers, but it keeps failing with the message below showing up. Just some info, we upgraded to MS Office 365 and updated windows. I have had this happen on other computers, but this is the first one that uninstalling and re-installing didn't fix.Thank you for any insight.

------------------------------
James Carver
------------------------------

Hi James, first of all can you post the install_acs_log.txt where we can find more info about installation problem? 

"Install scripts do is create an install log called "install_acs_log.txt".  

By default this log file will be created in the user's folder  (C:\Users\<currentwindowsuser>\IBM\install_acs_log.txt).  

If that location is not accessible then the install log will be attempted to be written to an alternate location.  

Here is where those are:

    Current user install  -  (Windows %temp% folder)
    All users install  -  (C:\Users\Public\IBM)

i used to install the IBM OpenJDK Java suggested for ACS IBMi products and is working fine as java VM.

https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ 

Have a good day. 

I am pretty sure I may have posted this in the wrong area, if so, please delete. I have created one in the correct area. Apologies.

We were using a prior version of IBMi client access solutions from 2022, and we started having issues where users could not open their sessions. I tried to install the newest version of the software version 1.1.9.4 or even the older version, but it gives the same message. I have tried to uninstall delete all IBM folders and files, tried to re-install, run different installers (all users 64 or just user 64), updating windows and the drivers, but it keeps failing with the message below showing up. Just some info, we upgraded to MS Office 365 and updated windows. I have had this happen on other computers, but this is the first one that uninstalling and re-installing didn't fix.Thank you for any insight.

------------------------------
James Carver
------------------------------

I went to this website: https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ and found version 21.0.2.0 and downloaded the windows JRE version. I uninstalled the current Java from the pc, then ran the JRE file. Once I did that, I was able to run the installer, however it asked for Java 64bit to be installed. Once I did that I was able to run the ACS as normal. Thank you for your help. I had a lot of steps I already took trying to get here, but I am thankful for all the suggestions.

Hi James, first of all can you post the install_acs_log.txt where we can find more info about installation problem? 

"Install scripts do is create an install log called "install_acs_log.txt".  

By default this log file will be created in the user's folder  (C:\Users\<currentwindowsuser>\IBM\install_acs_log.txt).  

If that location is not accessible then the install log will be attempted to be written to an alternate location.  

Here is where those are:

    Current user install  -  (Windows %temp% folder)
    All users install  -  (C:\Users\Public\IBM)

i used to install the IBM OpenJDK Java suggested for ACS IBMi products and is working fine as java VM.

https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ 

Have a good day. 

I am pretty sure I may have posted this in the wrong area, if so, please delete. I have created one in the correct area. Apologies.

We were using a prior version of IBMi client access solutions from 2022, and we started having issues where users could not open their sessions. I tried to install the newest version of the software version 1.1.9.4 or even the older version, but it gives the same message. I have tried to uninstall delete all IBM folders and files, tried to re-install, run different installers (all users 64 or just user 64), updating windows and the drivers, but it keeps failing with the message below showing up. Just some info, we upgraded to MS Office 365 and updated windows. I have had this happen on other computers, but this is the first one that uninstalling and re-installing didn't fix.Thank you for any insight.

------------------------------
James Carver
------------------------------