I'm using IBM ILOG CPLEX Optimization Studio v12.10 on my MacBook Pro and everytime i'm running a model i get the same error:

Job found still running after platform shutdown. Jobs should be canceled by the plugin that scheduled them during shutdown: ilog.odms.ide.opllang.remote.mbean.IloOplrunRemote$HeartBeatListenerJob

I have tried to reinstall the program and saving the files in different places. Nothing works.

We encountered this on Linux but I do not recall having it reported on MacOS. This message is harmless and mean that a solve process (separate from the IDE ) is still running. How is the error displayed ? In a console or as a dialog ? Do you have it when you quit immediately after launching the IDE (without) doing anything ?

It is displayed as a dialog, where it pops up everytime i'm trying to run/solve a model. I can easily launch the program and make my models and run configurations. The error only comes when i'm trying to run a model.

It is displayed as a dialog, where it pops up everytime i'm trying to run/solve a model. I can easily launch the program and make my models and run configurations. The error only comes when i'm trying to run a model.

Maybe you can try to delete

<workspace directory>/.metadata/.plugins/org.eclipse.e4.workbench/workbench.xmi.

<workspace directory> is usually found in /users/<user>/IBM/ILOG/CPLEX_Studio1210/workspace

My workspace folder is empty. Do you have another idea where to find it or what to do?

You can find the actual location using menu File / Switch workspace in the IDE

You need to use a command-line to delete the xml file, usually dot files do no appear in the finder.

I found it and deleted it, but I still get the error...

I am running out of ideas, maybe deleting the entire .metadata folder as it contains all saved states for the IDE.

Make sure none of your projects are in this folder.

that doesn't work either :(

you can also try to set CPLEX_STUDIO_IDE_REMOTE_HEARTBEAT to false, and run the IDE from the command-line, as in

> export CPLEX_STUDIO_IDE_REMOTE_HEARTBEAT=false

> /Applications/CPLEX_Studio1210/opl/oplide/Oplide.app/Contents/MacOS/oplide

How do I set the file to false and export it?

Thank you so much for your help so far :)

In a terminal.app type the following commands :

MacBook-Pro-de-Frederic:~ delhoume$ pwd

/Users/delhoume

MacBook-Pro-de-Frederic:~ delhoume$ export CPLEX_STUDIO_IDE_REMOTE_HEARTBEAT=false

MacBook-Pro-de-Frederic:~ delhoume$ /Applications/CPLEX_Studio1210/opl/oplide/Oplide.app/Contents/MacOS/oplide

I think that I did it the right way, but now the program isn't answering when I'm trying to run a model

Then I have no idea, and I do not reproduce this behaviour on my machine (Cataline 10.15.6).

Running with the environment variable set to false seems to work as before.

Thanks for your help no matter what :)