What are examples of attempted and successful User Feedback Methods?

We are in the process of driving TBM in our organization and ready to train our Champions. We would like to implement the best method for acquiring User Feedback, and any and all suggestions are greatly appreciated!

My method this far has been to gather "filtered" feedback coming from the process owners that rely on TBM to enable those processes. But I'm wondering if there are any bright ideas out there about more direct end user feedback and engagement.

@Molly Meinert

Hi Isabella,

In a previous life I conducted focus groups and found that getting 8-10 people in a room together was a sweet spot - not too many and not too few. You might consider gathering people who would be consuming the same reports (application owners) to get some detailed and actionable feedback.

I hope that helps!

We have a SharePoint site where users can submit questions and/or suggestions.

Hi Tony, 

Thank you for your response. Just out of curiousity: do you receive feedback through your SharePoint site, demonstrating that people are using it? Do people find it to be an optimal and accessible feedback center?

We get *some* feedback. Mostly people just call me directly.

HI,

I have had a client hold quarterly user feedback sessions. This is a call with all the major team players from the TBM office who actually configure and maintain apptio along with the actual end users of the product. This was very informational as feedback was given and people could (in real time) screen share and show the team what they think works well and what can be improved upon.

Thanks,

Lauren Griessel

Hi Lauren, 

Your feedback method sounds great. How were people able to screen share in an organized fashion? Did you use a particular program to hold this session, and/or have an organized way of allowing people to share their opinions and feedback? 

Hi,

We used Skype for business but I have also had other clients use Webex. Everyone was remote for the sessions and all we did was let everyone take a turn if they had questions. Some people just dialed in to listen and learn but the majority of users had things to bring to our attention.

While people were sharing we had one person comprise a holistic list of things to address which was then sent out after the call and action items were assigned to the configuration team. We were able to turn around alot of requests in a short amount of time this way and our end users were very impressed.

Let me know if you have any other questions,

Lauren Griessel