Original Message:
Sent: Tue December 26, 2023 12:48 AM
From: Suhas Joshi
Subject: Unable to login to Maximo Mobile Windows App
Hi Rohit,
Looks it is failing to authenticate via LDAP. Have you tried logging the mobile URL through desktop? do you have 2 different url's for desktop and mobile? If there are 2 different urls and if you are able to access desktop url then there might be some security issue for mobile url which is not allowing the login. Also, if appserver security is enabled in Maximo, check the web.xml settings and make sure it is correct.
Regards,
Suhas
------------------------------
Suhas Joshi
Pune
Original Message:
Sent: Wed December 20, 2023 05:41 PM
From: Rohith Nellutla
Subject: Unable to login to Maximo Mobile Windows App
Hi Chinmaya - Any luck on your issue? If yes, can you post the steps here on how you fixed it.
It will be helpful, coz we are facing the same issue. Attaching the extract from Logs:
2023-12-20 15:37:33.822 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.Plugin.Utilities"} : StatusCode:400
2023-12-20 15:37:33.822 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.Plugin.Utilities"} : ReasonPhrase:Bad Request
2023-12-20 15:37:33.822 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.Plugin.Utilities"} : Response content:{"Error":{"reasonCode":null,"message":"system#invalidsecurityconfig","statusCode":"400"}}
2023-12-20 15:37:33.826 -07:00 [ERR] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : [Webview Console]: 2023-12-20T22:37:33.825Z: [ERROR]: [mobilelogin]: [JS-MAXLDAPAuthenticator]: Login Failed{"code":"400","message":"system#invalidsecurityconfig","url":"https://maximopdv.altagas.ca/maximo/oslc/login?csrf=1&lean=1&relativeuri=1&internalvalues=1","jsonRespons...[The output has been truncated and the text exceeds the maximum line length displayed]
2023-12-20 15:37:33.828 -07:00 [DBG] {"SourceContext":"Shell.App"} : System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\zzzrnellutla\AppData\Local\Packages\IBM.maximomobile-eam_d089gm9byefwg\LocalCache\nosync\20dbb24a83a1d2e652640ce9d83573b39dbed90c9d27bbede3d7ed4c6b38de15.db'.
at System.IO.FileSystem.GetAttributes(String fullPath)
2023-12-20 15:37:33.828 -07:00 [DBG] {"SourceContext":"Shell.App"} : System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\zzzrnellutla\AppData\Local\Packages\IBM.maximomobile-eam_d089gm9byefwg\LocalCache\nosync\20dbb24a83a1d2e652640ce9d83573b39dbed90c9d27bbede3d7ed4c6b38de15.db'.
at System.IO.FileSystem.GetAttributes(String fullPath)
at System.IO.File.GetAttributes(String path)
at IBM.Maximo.Mobile.Plugin.FilePlugin.IsDir(String filePath)
at IBM.Maximo.Mobile.Plugin.FilePlugin.ResolveLocalFileSystemURL(String URL)
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
2023-12-20 15:37:33.828 -07:00 [WRN] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : Send return To JS: FilePlugin.ResolveLocalFileSystemURL: {"id":"19","success":false,"result":"Could not find a part of the path \u0027C:\\Users\\zzzrnellutla\\AppData\\Local\\Packages\\IBM.maximomobile-eam_d089gm9byefwg\\LocalCache\\nosync\\20dbb24a83a1d2e652640ce9d83573b39dbed90c9d27bbede3d7ed4c6b38de15.db\u0027.","type":"return","sender":"FilePlugin.ResolveLocalFileSystemURL"}
2023-12-20 15:37:33.830 -07:00 [ERR] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : [Webview Console]: 2023-12-20T22:37:33.830Z: [ERROR]: [mobilelogin]: [JS-AnywhereAuthenticator]: Connect login to locally{}
2023-12-20 15:37:33.831 -07:00 [ERR] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : [Webview Console]: 2023-12-20T22:37:33.831Z: [ERROR]: [mobilelogin]: [JS-MaximoClient]: Login Failed.
2023-12-20 15:37:37.566 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : CoreWebView2_SourceChanged: False
2023-12-20 15:37:40.339 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : CoreWebView2_SourceChanged: False
2023-12-20 15:37:40.372 -07:00 [INF] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : [Webview Console]: {"name":"MaximoMobile_logs-20231220.txt","fullPath":"C:\\Users\\zzzrnellutla\\AppData\\Local\\Packages\\IBM.maximomobile-eam_d089gm9byefwg\\LocalCache\\logs\\MaximoMobile_logs-20231220.txt","fs":{"name":"persistent","root":{"name":"persistent","fullPath":"...[The output has been truncated and the text exceeds the maximum line length displayed]
2023-12-20 15:37:40.372 -07:00 [INF] {"SourceContext":"IBM.Maximo.Mobile.JSBridge"} : [Webview Console]: {"isFile":true,"isDirectory":false,"name":"persistent","fullPath":"C:\\Users\\zzzrnellutla\\AppData\\Local\\Packages\\IBM.maximomobile-eam_d089gm9byefwg\\LocalCache\\logs\\MaximoMobile_logs-20231220.txt","filesystem":"<FileSystem: persistent>","nativeURL":...[The output has been truncated and the text exceeds the maximum line length displayed]
2023-12-20 15:38:07.314 -07:00 [DBG] {"SourceContext":"IBM.Maximo.Mobile.Plugin.FileOpener2"} : C:\Users\zzzrnellutla\AppData\Local\Packages\IBM.maximomobile-eam_d089gm9byefwg\LocalCache\logs\MaximoMobile_logs-20231220.txt
------------------------------
Rohith Nellutla
Original Message:
Sent: Wed November 15, 2023 09:50 PM
From: Chinmaya Kore
Subject: Unable to login to Maximo Mobile Windows App
Hello Team,
We have installed Maximo mobile for EAM app on the server and trying to access that using the URL. But while trying to login using the correct credentials we get the error as "Login error, please validate your network connection or username and password". We can access MAF and also preview changes using the same URL and same credentials.
------------------------------
Chinmaya Kore
------------------------------