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Procedure to open and manage a cases for a customer

  • 1.  Procedure to open and manage a cases for a customer

    Posted Thu July 21, 2022 10:30 AM

    I wish to know the procedure to be able to open and manage cases for a client where I work as external it specialist.



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  • 2.  RE: Procedure to open and manage a cases for a customer

    Posted Thu July 21, 2022 08:50 PM

    Hi

    Login to ESS https://www.ibm.com/servers/eserver/ess/index.wss using your IBMID

    Then under My Profile - Register Customer Number

    Use the client customer number of serial number to request access.

    Once approved by the client admin you will have access.

    Regards Chris



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    #SupportMigration