All,
I figured out this issue. In our shop we have a row level security and some groups can access the data with in their limits.
For example, there are groups A, B, C and D. Let's assume the following folders A1, B1 and C1. So, the group A has assigned to folder A1. Similarly B to B1 and C to C1. Whereas the group D should have access to all the folders A, B and C.
The user who had PDF error was in Group D . In addition, that user has access in other core groups as well. For some reason that user existence in group D was causing the PDF error. It could be something related to security. That's really odd. However , I am still trying to understand the real reason.
Meanwhile, I reckoned that user need not to be in D. So, I took him out from group D. After that I don't see any issue when output render in PDF.
Thank you so much for providing all your time during your busy work!
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
------------------------------
Original Message:
Sent: Fri February 18, 2022 03:27 PM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Mark. I will try your suggestion.
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Fri February 18, 2022 03:21 PM
From: Mark Fry
Subject: PDF Error
Is there something odd going on in this user's environment? I had a client with very confusing issues that remind me of this. It turns out the client had toggled on the accessibility features option in their preferences. There were no accessibility options defined in the reports, and most worked fine, but a few just produced very odd errors. Turning the feature off fixed everything. Something to check, at least.
Cheers!
MF.
------------------------------
Mark Fry
Technical Consultant
Tech Data
Ramsey NJ
2013788109
Original Message:
Sent: Thu February 17, 2022 02:50 PM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Robert,
The user could run the report successfully either in HTML or Excel using the same parameter value which is causing error in PDF.
Thanks
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Thu February 17, 2022 01:27 PM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Robert ,
I checked with the user. In the user preferences the content language was set to 'English'. Then the user changed it to English US and ran the same report. But the error repeats. BTW , the user trying to run in PDF format. I asked to try run in either HTML or Excel using the same error causing value in the parameter. I am waiting for the user response.
Thanks
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Thu February 17, 2022 09:34 AM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Robert! I will check it.
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Thu February 17, 2022 09:12 AM
From: Robert Dostal
Subject: PDF Error
Do we get it right that the error only appears for one user that does a special selection on a prompt and in all(!) formats or only when the report is rendered as PDF?
Did you check the language settings of the users' profile? We had a nasty error a few weeks ago with a chart axis label. The report threw an error only when the content language was set to "English" or "English (United States)" all others run fine. The reason was that a negative value in those both settings are shown in brackets instead of showing a leading "-" sign. That caused the report to form a bad HTML code.
------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
Original Message:
Sent: Thu February 17, 2022 08:50 AM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Patrick! The below is the error. I saw the solution in the IBM site and it recommends to check size in the list objects and I did. It looks perfect me!
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Thu February 17, 2022 08:42 AM
From: Patrick Neveu
Subject: PDF Error
Hi Karthik,
Do you have any error with D (value) when you run the report in HTML for instance? Do you have a specific layout in your report only for PDF output?
Best regards,
------------------------------
Patrick Neveu
Positive Thinking Company
Original Message:
Sent: Thu February 17, 2022 08:24 AM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Robert! Both colleague and myself use Chrome browser. Colleague uses report view to run. I tried both report view and base report and it works fine for me.
In the base report it has PDF settings , Paper Size : letter and Orientation: Landscape. I checked the outputs of of both run by colleague and mine. All of them show same paper size, orientation , font and size.
Yes, the error is throwing when the user runs some specific values in the parameter. For example, If the parameter needs customer number, A, B and C works well. When they pass D then it throws error.
Hope I gave expected inputs.
Thanks again for your time in this matter!
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Thu February 17, 2022 02:42 AM
From: Robert Dostal
Subject: PDF Error
Hi Karthik,
some other questions regarding your problem: which browser do you use when running the report as PDF and which browser does the colleague uses who gets the error?
Have you tried setting the paper size to a specific format that suits you in the page setting as Patrick Neveu has stated? Is it just this one report that gets the error thrown for the user?
------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
Original Message:
Sent: Wed February 16, 2022 02:08 PM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Patrick! Yes, the user runs report view. The strange is this issue is happening when the user run on a specific criteria. Whereas the same works for many other people. I am wondering, Is Adobe can control font sizes or replace the fonts in the client machine?
Thanks again.
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Wed February 16, 2022 10:36 AM
From: Patrick Neveu
Subject: PDF Error
Karthik,
I would try to test a new report output in PDF on this user's computer. Is it a report view for this user?
Best regards,
------------------------------
Patrick Neveu
Positive Thinking Company
Original Message:
Sent: Wed February 16, 2022 09:08 AM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Thanks Patrick! Should I check this page set up in the user local machine or in the report? Because in the report it has already set to landscape. Could you advise me?
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
Original Message:
Sent: Wed February 16, 2022 03:20 AM
From: Patrick Neveu
Subject: PDF Error
Hi Karthik,
Regarding the minWidth and contentWidth, I could be something related to the PDF page setup (for this specific user). He/She might be using a non-default paper size.
Best regards,
------------------------------
Patrick Neveu
Positive Thinking Company
Original Message:
Sent: Tue February 15, 2022 08:51 PM
From: Karthikeyan Balasubramaniam
Subject: PDF Error
Hi ,
I have an issue with a report. Actually when an user runs a report in PDF format and it throws the below error. Whereas the same report works fine when other users run the same report. Also, It works fine for me using the same scenario. But I am not sure about the reason why it doesn't work to that specific user. Looks like something controls in the users system locally.
RSV-SRV-0063 An error occurred while executing the 'promptPagingForward_Request' command. CCL_ASSERT(minWidth <= contentWidth);
Can anyone help me to understand?
Thanks
Regards,
Karthik
------------------------------
Karthikeyan Balasubramaniam
------------------------------
#CognosAnalyticswithWatson