While creating the backup for the network hierarchy management we see error like something went wrong unknown issue see logs for more details.

In the error.log we observed the following errors

However I did look in app.log and it looks like there is an "illegal character" that the app cannot handle:

2022-05-19 11:18:19,785 [abstract_qpylib.log] [Thread-7800] [ERROR] - 127.0.0.1 [APP_ID/1407][NOT:0000006000] Traceback:

Traceback (most recent call last):

File "/app/views.py", line 125, in backups_create

functions.export_net_hier(file_path=file_path)

File "/app/core/functions.py", line 261, in export_net_hier

net_hier = get_net_hier(convert_domain_ids_to_names=convert_domain_ids_to_names)

File "/app/core/functions.py", line 224, in get_net_hier

if str(e['description']).startswith('='):

UnicodeEncodeError: 'ascii' codec can't encode character u'\u2013' in position 10: ordinal not in range(128)

Hi,

this sounds, like you are using some special characters, maybe like „-„ in a network name, which are not supported…

Hope this helps!

Regards,

Ralph