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Network Hierarchy Management App Fails to perform backup

  • 1.  Network Hierarchy Management App Fails to perform backup

    Posted Tue September 22, 2020 11:59 PM

    When trying to run a backup process fails, and I get the following error message in the app logs.

    2020-09-22 13:37:02,454 [abstract_qpylib.log] [Thread-39] [INFO] - 127.0.0.1 [APP_ID/4803][NOT:0000006000] Retrieved domain mapping: [{u'id': 0, u'name': 'Default Domain'}] 2020-09-22 13:37:02,456 [abstract_qpylib.log] [Thread-39] [INFO] - 127.0.0.1 [APP_ID/4803][NOT:0000006000] Mapped domains in list of dicts from domain_id to domain 2020-09-22 13:37:02,457 [abstract_qpylib.log] [Thread-39] [ERROR] - 127.0.0.1 [APP_ID/4803][NOT:0000006000] Traceback: Traceback (most recent call last): File "/app/views.py", line 125, in backups_create functions.export_net_hier(file_path=file_path) File "/app/core/functions.py", line 261, in export_net_hier net_hier = get_net_hier(convert_domain_ids_to_names=convert_domain_ids_to_names) File "/app/core/functions.py", line 224, in get_net_hier if str(e['description']).startswith('='): UnicodeEncodeError: 'ascii' codec can't encode character u'\xe3' in position 20: ordinal not in range(128)

    The odd thing is that we don't have any domains configured on our setup, so I am not sure why it's getting hung up here.

    QRadar Version: 7.4.1

    App Version: 1.0.2



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  • 2.  RE: Network Hierarchy Management App Fails to perform backup

    Posted Tue May 25, 2021 07:43 PM

    We have the same problem.

    Any solution for this?



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    #SupportMigration


  • 3.  RE: Network Hierarchy Management App Fails to perform backup

    Posted Thu July 22, 2021 07:45 PM

    Hello,

    We have the same problem.

    Any solution for this?

    Regards



    #QRadar
    #Support
    #SupportMigration


  • 4.  RE: Network Hierarchy Management App Fails to perform backup

    Posted Thu July 22, 2021 08:01 PM

    Hello,

    The workaround I found is to remove the entire NH implementation from the base NH service (admin> system configuration> network hierarchy) and then re-import a backup of it through the NHM app, but unfortunately, after several months, we are still facing this same problem.

    This procedure seems to temporarily unblock the problem but does not resolve the root cause.

    To perform the backup of the NH without the NHM APP you can do it from the API in JSON format "/ config / network_hierarchy / staged_networks". it only remains to transform it into CSV.

    Regards



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    #Support
    #SupportMigration


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