Originally posted by: SystemAdmin

[Hendrik said:]

Hi everybody,

I somehow can't manage to install the Ilog license server as a service. I typed "ilmserv -install" and it successfully installed itself as a service (it appears in control panel -> ... -> services and I can see it running in the task manager). But nevertheless, ilmlist tells me that the token server is "down". ilmcheck finds a valid ilm-file.
As soon as I start ilmd.exe by hand, everything is fine. But I thought that ilmserv is supposed to do that for me? :)

Any suggestions are welcome - thanks!

Hendrik.

P.S.: Windows XP 32bit Laptop, CPlex 11.1
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Originally posted by: SystemAdmin

[oussedik said:]

Hi,

You need to have admin rights to install the service, if this was the case, try to reboot your laptop and check that you have a c:\temp directory (with writing rights), otherwise, you can try to reinstall the service (ilmserv -remove, reboot then ilmserv -install, reboot), after trying these and if the service is still not working contact the ILOG support while sending the ilm.log file and the results of ilmcheck -v and ilmlist -v.

Hope this helps,

Sofiane
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Originally posted by: SystemAdmin

[Hendrik said:]

Hi Sofiane,

thanks for the quick reply. "ilmcheck -v" was a great hint since it gave me a warning that my license file was created for a different machine than it is actually run on... it's actually a upper/lower case issue, so I'll try to resolve that now.

Thanks again!

Hendrik.
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Originally posted by: SystemAdmin

[Hendrik said:]

Hi again,

I don't quite understand the behaviour of ihostid.exe. In the "ILOG License Manager 2.6 - User's Guide & Reference" on page 22 it says about the license file:
Case is significant

But my Laptop is named p900opt01 and the output of ihostid.exe is the following:
The hostname of this machine is P900OPT01
So it definitely does not take into account the lower case name.

Then later on I get a warning running "ilmcheck.exe":
Warning: license file not for current host "p900opt01" but for host "P900OPT01"
which is correct, since the server name in the access.ilm is upper case and does not match the real name.

Any suggestions?

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Originally posted by: SystemAdmin

[oussedik said:]

Hi,

You are getting a warning message but the problem you had installing the service is probably not coming from the upper/lower cases difference, the warning tells to check the host name but as ilmd is not case sensitive it works.

I suggest that if not yet done, you try the previous steps I mentioned (unsinstall/re-install as a service), you also need to check for a service that ILM_LICENSE_FILE environment variable is correctly set as a system variable (not user variable) and also check for write permissions in c:\temp (and in c:\ilog\ilm).

Sofiane
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Originally posted by: SystemAdmin

[Hendrik said:]

Hi Sofiane,

[quote author=Sofiane link=topic=432.msg1261#msg1261 date=1216728225]
...you also need to check for a service that ILM_LICENSE_FILE environment variable is correctly set as a system variable (not user variable)

That finally did the trick! :) I actually had set a user variable... d'oh!

Thanks a lot!

Hendrik.
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