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Leverage Customer Experience to drive Service Assurance Response | IBM Customer Experience Alarming delivered with Netcool Webcast Slides

  • 1.  Leverage Customer Experience to drive Service Assurance Response | IBM Customer Experience Alarming delivered with Netcool Webcast Slides

    Posted Tue November 05, 2019 10:11 AM
    Edited by Jess Leitsch Sun November 10, 2019 05:31 PM
      |   view attached

    Hello, 

    Please include any questions for the presenters in the thread below. You can download the slides from the attachment. 

    Watch the full webcast here. 

    Thanks, 

    Join this webcast to know the benefits that IBM Customer experience alarming delivers to Netcool/Omnibus users.

    IBM Customer experience alarming:

    • Brings new dimension of events that are based upon actual real-time usage experiences for mobile and fixed line customers

     

    • Ability to capture and alarm against poor experiences not only enables SOC/NOC operators to see when a problem occurs, but it also provides an early warning to possible outage events that are not always visible to traditional network infrastructure alarms.
    Speakers

    Eoin Coughlan
    Eoin Coughlan
    WW Offering Management Lead for Telecom Analytics Solutions
    IBM

    Eoin has 20+ years of experience in Telecom sector across organizations.

    In IBM he is Worldwide Lead in Offering Management for Telecom Analytic Solutions.

    Eoin has wide range of experience in leadership roles in Fixed and Mobile Networks, Network Management and Operations, and Customer Experience Management.




    Alan Sullivan
    Alan Sullivan
    Offering Management for Telecom Solutions
    IBM

    Alan has over 37 years of experience in Telcom sector in a variety of roles from fixed line to mobile operators. In the last 18 years he has worked on customer experience helping to bring insights at mobile operator BT/EE in the UK and more recently with IBM delivering customer improvements delivered from the Telecom Analytics Solutions products with customers all over the world.



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    Jessica Leitsch
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