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  • 1.  Issues with Chrome & IT Planning

    Posted 01/05/21 05:00 AM

    A random question but we start 2021 with a brain teaser with an error when trying to get in to IT Planning. Has anyone else had the attached (& below) issue with ITP before?

     

    "Unexpected error has occurred while loading this page"

     

    We believe it may be due to a recent update in our Chrome version but are not sure. Both Apptio & NatWest Support are stating the other has to fix so in a pickle so any help or thoughts would be greatly appreciated


    #ApptioPlanning(ITP/ITFMF)


  • 2.  RE: Issues with Chrome & IT Planning

    Posted 01/05/21 11:36 AM
    I just logged into ITP and using Chrome, not seeing any error message
    I'm on Chrome version below for your reference
    Hopefully you can get someone to help with the issue



  • 3.  RE: Issues with Chrome & IT Planning

    Posted 01/05/21 11:53 AM

    Thank you @Hee Sung Kang we're on v36 but don't believe it's an Apptio wide issue as it's very random - yesterday I was able to get in to ITP but not today - we now believe it may be a server proxy issue but still working on it :)

    Posted this as wondered if any other ITP users ever experienced the same issue at any time not specifically today. ​

    ​
    Original Message


  • 4.  RE: Issues with Chrome & IT Planning

    Posted 02/11/21 02:17 PM
    Hi @Julie Batty we are seeing this issue as well. Were you able to get this resolved?​
    Original Message


  • 5.  RE: Issues with Chrome & IT Planning

    Posted 02/17/21 01:12 PM
    We are having all sorts of issues with Chrome.  We can get in about 50% of the time.  When it fails the icon keeps spinning or we get a HTTP 500 error message.  This is now propagating across almost all of our users.
    Original Message


  • 6.  RE: Issues with Chrome & IT Planning

    Posted 02/18/21 11:00 AM
    Hi Vince, it turned out that ​there were some changes made by Apptio that had a downstream impact on our SSL which prevented ITP from loading
    Original Message


  • 7.  RE: Issues with Chrome & IT Planning

    Posted 02/18/21 11:10 AM
    Hi Vince, this is what we tried last week.

    The server (feed-cdn.apptio.com) is returning a bad CORS response periodically which was being cached by our web proxies. So all we did was add that domain to not be cached anymore by our web proxies. The root cause still isn't fixed (would need to be fixed by Apptio) but we should help get it going as long as users know to refresh the page when they get that error.


    Original Message


  • 8.  RE: Issues with Chrome & IT Planning

    Posted 02/18/21 10:43 AM
    No issue at all with IT planning with Chrome.
    We are using version: Version 87.0.4280.66 (Official Build) (32-bit) and have SSO connection


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