Decision Optimization

Decision Optimization

Delivers prescriptive analytics capabilities and decision intelligence to improve decision-making.


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Issue when download through academic license

  • 1.  Issue when download through academic license

    Posted 05/08/25 10:23 AM

    Dear everybody,

    I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

    Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

    The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

    On Chrome, the error code is the following: STATUS_BREAKPOINT.

    So, to me, it looks like some internal error from IBM. Could you please fix it?

    PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
    We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts


    Best

    Francesco



    ------------------------------
    Francesco Zuccato
    ------------------------------


  • 2.  RE: Issue when download through academic license

    Posted 05/09/25 11:00 AM

    Hi Francesco,
    Do you download with "Download Director" or "HTTP" option ?



    ------------------------------
    Cédric Doens
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  • 3.  RE: Issue when download through academic license

    Posted 05/09/25 11:11 AM
    Dear Cedric,
    from the download button.
    After I press it, initially it looks like it will load the page but then the website completely crashes.
    Best
    Francesco
    after i press it the ibm website crashes


    ------------------------------
    Francesco Zuccato
    ------------------------------

    Original Message


  • 4.  RE: Issue when download through academic license

    Posted 05/12/25 04:37 AM

    Hi Francesco,
    In a fresh private Firefox, after clicking on this Download button,
    I get "Firefox prevented this site from opening a pop-up window.", 
    so I "Allow pop-ups for academic.ibm.com"

    Could this fit your situation?
      



    ------------------------------
    Cédric Doens
    ------------------------------

    Original Message


  • 5.  RE: Issue when download through academic license

    Posted 05/12/25 11:34 AM

    Even though I had to install Firefox only for this purpose... with it works, so yes, it is solved, thanks.



    ------------------------------
    Francesco Zuccato
    ------------------------------

    Original Message


  • 6.  RE: Issue when download through academic license

    Posted 05/13/25 08:58 AM

    I encountered the same issue. And I restarted Chrome, nothing changed. 



    ------------------------------
    Yingfeng Zhou
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    Original Message


  • 7.  RE: Issue when download through academic license

    Posted 05/13/25 09:08 AM

    Hi Francesco,

    Kindly confirm if you are able to download the product now?



    ------------------------------
    Deepanshu Garg
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    Original Message


  • 8.  RE: Issue when download through academic license

    Posted 05/13/25 09:16 AM

    I confirm that I can download it using Firefox.

    Using Chrome or Edge it does not.



    ------------------------------
    Francesco Zuccato
    ------------------------------

    Original Message


  • 9.  RE: Issue when download through academic license

    Posted 05/13/25 10:34 AM
    Edited by PhR 05/13/25 12:01 PM

    Downloading with Chrome can also be done with IBM Download Director. The instructions to install it are described here : https://www-50.ibm.com/isc/esd/dswdown/dldirector/installation_en.html
    You have to download the proposed file IBM_Install_DD.jnlp and then run javaws IBM_Install_DD.jnlp in command line to install. Then back to Chrome browser, you will be able to download the CPLEX installers. 


    Original Message


  • 10.  RE: Issue when download through academic license

    Posted 05/13/25 12:29 PM

    Download Director option is selected by default.
    HTTP option is more direct actually



    ------------------------------
    Cédric Doens
    ------------------------------

    Original Message


  • 11.  RE: Issue when download through academic license

    Posted 05/13/25 12:10 PM
    Edited by Cédric Doens 05/13/25 12:10 PM

    I could download from Edge, Firefox standard and private, Chrome standard and incognito.
    All navigations call a pop-up tab or window after the page Francesco copied.

    However, I'm afraid that my browsers are not "innocent" enough, thus authorize actions from "ibm.com".
    So, I'm trying to get ticket 9504829 to the IBM SkillsBuild Support Team reopened.

    Thank you for reporting this

    ---------------------
    Cédric Doens
    ------------------------------

    Original Message


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