Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,
In a fresh private Firefox, after clicking on this Download button,
I get "Firefox prevented this site from opening a pop-up window.", 
so I "Allow pop-ups for academic.ibm.com"

Could this fit your situation?
  

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

Hi Francesco,

Kindly confirm if you are able to download the product now?

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

I confirm that I can download it using Firefox.

Using Chrome or Edge it does not.

------------------------------
Francesco Zuccato

Original Message:
Sent: Mon May 12, 2025 03:57 AM
From: Deepanshu Garg
Subject: Issue when download through academic license

Hi Francesco,

Kindly confirm if you are able to download the product now?

------------------------------
Deepanshu Garg

Original Message:
Sent: Fri May 09, 2025 11:11 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

------------------------------
Francesco Zuccato

Original Message:
Sent: Fri May 09, 2025 11:00 AM
From: Cédric Doens
Subject: Issue when download through academic license

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

------------------------------
Cédric Doens

Original Message:
Sent: Tue May 06, 2025 04:37 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

------------------------------
Francesco Zuccato
------------------------------

Downloading with Chrome can also be done with IBM Download Director. The instructions to install it are described here : https://www-50.ibm.com/isc/esd/dswdown/dldirector/installation_en.html
You have to download the proposed file IBM_Install_DD.jnlp and then run javaws IBM_Install_DD.jnlp in command line to install. Then back to Chrome browser, you will be able to download the CPLEX installers. 

Original Message:
Sent: Tue May 13, 2025 09:16 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

I confirm that I can download it using Firefox.

Using Chrome or Edge it does not.

------------------------------
Francesco Zuccato

Original Message:
Sent: Mon May 12, 2025 03:57 AM
From: Deepanshu Garg
Subject: Issue when download through academic license

Hi Francesco,

Kindly confirm if you are able to download the product now?

------------------------------
Deepanshu Garg

Original Message:
Sent: Fri May 09, 2025 11:11 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

------------------------------
Francesco Zuccato

Original Message:
Sent: Fri May 09, 2025 11:00 AM
From: Cédric Doens
Subject: Issue when download through academic license

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

------------------------------
Cédric Doens

Original Message:
Sent: Tue May 06, 2025 04:37 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

------------------------------
Francesco Zuccato
------------------------------

I confirm that I can download it using Firefox.

Using Chrome or Edge it does not.

------------------------------
Francesco Zuccato

Original Message:
Sent: Mon May 12, 2025 03:57 AM
From: Deepanshu Garg
Subject: Issue when download through academic license

Hi Francesco,

Kindly confirm if you are able to download the product now?

------------------------------
Deepanshu Garg

Original Message:
Sent: Fri May 09, 2025 11:11 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

------------------------------
Francesco Zuccato

Original Message:
Sent: Fri May 09, 2025 11:00 AM
From: Cédric Doens
Subject: Issue when download through academic license

Hi Francesco,
Do you download with "Download Director" or "HTTP" option ?

------------------------------
Cédric Doens

Original Message:
Sent: Tue May 06, 2025 04:37 AM
From: Francesco Zuccato
Subject: Issue when download through academic license

Dear everybody,

I installed CPLEX Optimization Studio via my academic license a few months ago with no issue.

Now, I want to update my current version on Windows to the latest version and also install it as well on my Linux terminal.

The problem is that now I cannot download anything at all from the academic portal: I can still login with my academic license on IBM, but, as soon as I try to click on the "Download" button, the browser fails (I tried both Edge, Chrome and also from my smartphone). Then, I tried also to install different softwares from the IBM library, but ANY of them just gives me the same error.

On Chrome, the error code is the following: STATUS_BREAKPOINT.

So, to me, it looks like some internal error from IBM. Could you please fix it?

PS I opened the ticket 9504829 to the IBM SkillsBuild Support Team but this was their answer:
We cannot provide product technical support for CPLEX.  you can post your question here Discussion Posts

Best

Francesco

------------------------------
Francesco Zuccato
------------------------------