Hello Omkar,

I just tested with an existing IBM ID I had which is a gmail address, and I was able to start a free Bob trial with it, so I don't think the issue is simply because your IBM ID is a gmail address, there might be something else.

Did you create the IBM ID with the gmail  address prior to requesting the trial ? 

Hello Pierre,

Yes, my previous Bob trial associated with omkar.patil1902op@gmail.com has already expired.

I am not trying to access that expired trial. I am trying to start a new trial using my other IBMid, omkarrrr.19@gmail.com.

The new IBMid is recognized as valid, but Bob says that a subscription is required. When I go to the trial signup page, it asks me to use a business email address.

Could you please check why the trial cannot be provisioned for my new IBMid? Is the previous expired trial somehow affecting my eligibility, or is there another requirement for starting the trial with the new IBMid?

Thank you for your help.

Hello Omkar,

I just tested with an existing IBM ID I had which is a gmail address, and I was able to start a free Bob trial with it, so I don't think the issue is simply because your IBM ID is a gmail address, there might be something else.

Did you create the IBM ID with the gmail  address prior to requesting the trial ? 

Omkar,

I can't find any valid Bob Trial registered against your second IBMid.

Note that I was made aware of an issue with the "Start free trial with Google" option on the Trial page, maybe this had an impact on singing up with a gmail.com ID - this has now been fixed.

Hello Pierre,

Yes, my previous Bob trial associated with omkar.patil1902op@gmail.com has already expired.

I am not trying to access that expired trial. I am trying to start a new trial using my other IBMid, omkarrrr.19@gmail.com.

The new IBMid is recognized as valid, but Bob says that a subscription is required. When I go to the trial signup page, it asks me to use a business email address.

Could you please check why the trial cannot be provisioned for my new IBMid? Is the previous expired trial somehow affecting my eligibility, or is there another requirement for starting the trial with the new IBMid?

Thank you for your help.

Hello Omkar,

I just tested with an existing IBM ID I had which is a gmail address, and I was able to start a free Bob trial with it, so I don't think the issue is simply because your IBM ID is a gmail address, there might be something else.

Did you create the IBM ID with the gmail  address prior to requesting the trial ? 

Hello Pierre,

I just tried the signup again, and it worked successfully. My IBM Bob trial is now active with my omkarrrr.19@gmail.com IBMid, and I'm able to access the trial.

Initially, I was getting the "Please use your business email address to continue" error even though I was using a valid IBMid. After your update about the issue with the "Start free trial with Google" option being fixed, I tried the signup again. This time, the system correctly recognized my existing IBM account, allowed me to continue, and the trial was provisioned successfully.

So it looks like the issue was indeed related to the Gmail/Google signup flow rather than my IBMid itself.

Thank you for looking into this and for getting the issue resolved. I really appreciate your help!

Best regards,
Omkar Patil

Omkar,

I can't find any valid Bob Trial registered against your second IBMid.

Note that I was made aware of an issue with the "Start free trial with Google" option on the Trial page, maybe this had an impact on singing up with a gmail.com ID - this has now been fixed.

Hello Pierre,

Yes, my previous Bob trial associated with omkar.patil1902op@gmail.com has already expired.

I am not trying to access that expired trial. I am trying to start a new trial using my other IBMid, omkarrrr.19@gmail.com.

The new IBMid is recognized as valid, but Bob says that a subscription is required. When I go to the trial signup page, it asks me to use a business email address.

Could you please check why the trial cannot be provisioned for my new IBMid? Is the previous expired trial somehow affecting my eligibility, or is there another requirement for starting the trial with the new IBMid?

Thank you for your help.

Hello Omkar,

I just tested with an existing IBM ID I had which is a gmail address, and I was able to start a free Bob trial with it, so I don't think the issue is simply because your IBM ID is a gmail address, there might be something else.

Did you create the IBM ID with the gmail  address prior to requesting the trial ?