A prospect has “multiple service desks” tracked out of ServiceNow.  Each is aligned to its own assignment group but supports a different area of the business.

There was interest in providing row-level security based on user.  i.e. Service Desk #1 user would only see Service Desk #1, etc.

Is this form of data-level security available in SDI?

I will discuss this with an Apptio data security expert and get back to you soon.

So the answer I received is that SDI implementations do not support row-level data security by user. As it is built today, Apptio does not have visibility to the ServiceNow user ID, and therefore cannot redact data by user. However we are aware of this use case, and may in the future include security controls for users or assignment groups.