impossible to add desktop repository. At the first step, when i want to test the connection to the repository, it doesnt pass. i find this error in log file:

com.filenet.api.exception.engineruntimeexception fnrca0032e api_unexpected_jndi_error

I have found this in the log file:

bad SQL grammar [SELECT ID, ATTRIBUTES FROM NEXUS.SYNC CONFIGURATION WHERE ID = ? ]

this is log file:

[3/8/22 17:15:03:063 WET] 0000016c CSIv2Effectiv W JSAS1479W: The target realm [WPVADMZ.tmsa.ma:389] does not match the current realm [WPVAD1.TMSA.MA:389]. Specify the target realm in the Trusted target realms field. From the AdminConsole, go to: Security -> Global Security -> RMI/IIOP security -> CSIv2 Outbound Authentication.

[3/8/22 17:15:03:669 WET] 0000016c SystemOut O CIWEB Error: [FileNetGED(unknown) ] com.ibm.ecm.struts.actions.p8.P8LogonAction.createP8Connection()

com.filenet.api.exception.EngineRuntimeException: FNRCA0032E: API_UNEXPECTED_JNDI_ERROR: The JNDI cannot be accessed. Message was: Error getting WsnNameService properties

at com.filenet.apiimpl.util.SessionLocator.locateEJBByPath(SessionLocator.java:1291)

at com.filenet.apiimpl.util.SessionLocator.findEJBSessionByPath(SessionLocator.java:1214)

at com.filenet.apiimpl.util.SessionLocator.createNewSession(SessionLocator.java:818)

at com.filenet.apiimpl.util.SessionLocator.getSession(SessionLocator.java:198)

at com.filenet.apiimpl.core.IndependentObjectImpl.getObject(IndependentObjectImpl.java:148)

at com.filenet.apiimpl.core.IndependentObjectImpl.refresh(IndependentObjectImpl.java:157)

at ...

We need to review sensitive information from your environment to diagnose this.

Please open a case via the IBM Support Portal and include the related ICN JVM systemout.log and CPE trace logs, along with fully replications steps.

That's what i did.

Hi,

I guess you have support team in over the world. Is there anyone of your collegues who works in european time and can own this case in order to be more reactive and sync with us ?

Yes. We do have an EMEA team that works on cases like this.

If you opened a case via the IBM Support Portal it will be assigned to the support geography listed in your customer account settings.