Hello Community,

 

I want to send email notification  which includes the link of the Case Manager work item . When user opens his email, he can go directly  to Case Manager client inbasket (by click the link) in the email. How do i get the work item link?

Thanks

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El Mehdi ES-SAFI
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Hi,

Did you try enabling desktop email notification for Case desktop and configured smtp on Workflow system? And in preferences enable step assignment notification, if the AD account of the user contains email attribute, workflow system will send the email notification automatically.

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Ramesh Bhat
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Hi Ramesh,

What is the solution you got it for this issue? We would also like to send work item link in an email.

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Ratnam Sakhamuri
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Original Message:
Sent: Wed November 30, 2022 12:43 PM
From: Ramesh Bhat
Subject: IBM Case Manager link work item

Hi,

Did you try enabling desktop email notification for Case desktop and configured smtp on Workflow system? And in preferences enable step assignment notification, if the AD account of the user contains email attribute, workflow system will send the email notification automatically.

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Ramesh Bhat
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