i created new account to use Bob, wanted to activate the trial version , it gives me this error:
although i can normally login to IBM dashboard with my account

Hello Verina, 

Quick question, can you confirm that your IBM ID and the associated email are identical ?

yes they are

I am still having issue with activating the trial and it is still saying account not ready contact support , appreciate ur help in the matter

Hello Verina,

We've raised a ticket with our Dev team to try and understand what's happening here.

There are several other user experiencing the same issue.