Today CloudPak only supports one front line ITSM/Ticketing tool, Service Now, considering many companies choose to use other tools such as SalesForce or BMC Remedy or ZenDesk for their ticketing needs(for purposes of this discussion, GitHup and JIRA shall not be considered front line ticketing tools). At this time, CloudPak only includes support for ServiceNow. The documentation set for CloudPak for AiOps includes a section on "custom integration capabilities" but it lacks step by step examples. So I am just wondering has anyone written a walk through document describing the process for adding a new Ticketing integration. All of these tools include ticketing data that could be used to train one of the AI models. A framework on how to integrate an unsupported Ticketing tool's data would be helpful.