Not sure what you mean exactly with Enterprise Data or EDO, but I'd be interested in answers myself,
@Stephanie Geltrude.
Benchmarking is always a tricky proposition: we've done external benchmarks, and they required extensive
reconciliation to ensure some kind of alignment. At some point we found out we had 4 times more Management & Administration labor costs than our peer group. They asked us tricky questions about that.
If you do some kind of high-level report on App Dev/Support, you'd better fine tune it for its intended purpose.
I doubt there's a one-size-fits-all approach to benchmarking.