Originally posted by: Prahalad Venkateshan

Hello:

We have a 5 user floating CPLEX token license system where the server is a linux/unix based machine.

I am trying to run cplex.exe from my Windows based Client.

ILMList.exe when run on my Windows based client displays:

ILOG ilmlist version 2.7.3 (pcwinnt)
License file: "C:\ILOG\ILM\access.ilm"
Licensee:
Token server:
ILOG ilmd version 2.7.3 (linux)
*PRODUCT CPLEX: 5 linux
tokens in use: none
tokens reserved: none
available tokens: 5

Yet when I run C:\ILOG\CPLEX112\bin\x86_win32\cplex.exe, I get the following error:

Failed to initialize CPLEX environment.
CPLEX Error 32201: ILM Error 15: CPLEX: no license available.
Exiting

ILMCheck.exe returns:

ILOG ilmcheck version 2.7.3 (pcwinnt)
Using environment variable ILOG_LICENSE_FILE = "c:\ilog\ilm\access.ilm"
Checking license file "c:\ilog\ilm\access.ilm"
Token CPLEX key grants you access on "linux" platform(s) while default platform list is "pcwinnt"
License file "C:\ilog\ilm\access.ilm" is correct.

Any ideas on why this may be happening? Does our current licese disallow us from running cplex.exe on Windows based machine because the server is on linux or is something else the issue?

Any help is highly appreciated.

Thanks.
#CPLEXOptimizers
#DecisionOptimization

Originally posted by: SystemAdmin

Hi,

The problem likely is not that you are running the license server on Linux but that your licenses themselves are restricted to Linux.

Check your license file that should contain a line similar to

TOKEN CPLEX 12.100 NEVER XXXXXXXXXXXX 100 any , options: e m b q p=16

Yours for sure has different data. Is there anything that indicates a restriction to Linux? How does your license file look like? (You might want to remove the secret keys before posting like I did with mine!)

Robert
#CPLEXOptimizers
#DecisionOptimization

Originally posted by: Prahalad Venkateshan

Robert:

Thanks for the input. That certainly seems to be the case. Here is my access.ilm file:

TOKEN CPLEX 11.200 NEVER xxxxxxx 5 linux ....

Does this mean (as I am guessing it does) that the client machines are restricted to be linux platforms?

I guess I ought to get in touch with the sales team to see what options I have to convert this to something that looks like:

TOKEN CPLEX 11.200 NEVER xxxxxxx 5 any .... or

TOKEN CPLEX 11.200 NEVER xxxxxxx 3 linux ....
TOKEN CPLEX 11.200 NEVER xxxxxxx 2 pcwinnt ....

Thanks.
#CPLEXOptimizers
#DecisionOptimization

Originally posted by: SystemAdmin

Correct, your license file is restricted to Linux.

And yes, the sales team is probably the best option to be contacted since while I know what technical options are available I can't tell you what license variations are actually sold under which conditions.

Robert
#CPLEXOptimizers
#DecisionOptimization