Originally posted by: Kristen Reichlen

I need an answer on how to install CPLEX onto my computer. 

I have downloaded the CPLEX installer, but receive the error message attached each time I try to open the download. I have tried every location on my computer and cannot find a single location where this installer works. Please advise on the correct location, or how to install differently to avoid this error message 

Thanks, 

Originally posted by: ChrisBr

Hello Kristen,

Did you check that you are allowed to install it?
Maybe you can try to download it again, the file may have been corrupted.

Regards,

Chris.

Originally posted by: Kristen Reichlen

Can you explain further by being allowed to install it? I was able to download it, and was not asked to verify my permissions. 

If the file is indeed corrupted, how would I get a copy of an non-corrupted file? I have tried 3 different downloads and all have the same result. There have been 50 other students that were able to download this same file. 

Please advise. 

Originally posted by: cgefflot

Hi Kristen

You can have a look at the following technote : http://www-01.ibm.com/support/docview.wss?uid=swg21504274

It describes possible fixes which can be applied  for your use case also.

Regards,

Originally posted by: Kristen Reichlen

Hi Chris, 

Thank you very much for your help. The issue was that I was downloading using Chrome, rather than Firefox. I was able to download correctly now. 

Thank you