I am having the same issue. I am a registered academic user and downloaded CPLEX from the Academic Initiative in the past. Now I am told that "Your access needs to be revalidated. When I ask for an email to be sent to my account, it never arrives. I already checked with my university IT department and I was told no emails are being blocked.
Original Message:
Sent: Thu December 07, 2023 10:09 AM
From: Rory Keeley
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hello Jaehong
In other cases where this has happened, the problem is that the validation e-mail is being blocked by your institution's mail servers.
Can you please see with your university IT department if they are blocking e-mail coming from IBM Skills Build/Academic Initiative?
regards
Rory
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Rory Keeley
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Original Message:
Sent: Mon December 04, 2023 11:43 PM
From: JAEHONG PARK
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hi Rory,
I am also having an issue same as Steffen Bondorf, who is the first questioner. I cannot receive any revalidation mail, so I cannot access to skillsbuild software. Please help me.
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JAEHONG PARK
Original Message:
Sent: Fri October 27, 2023 05:33 AM
From: Rory Keeley
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hi Luis
For IBM ID issues, you can contact a specific support service here: https://www.ibm.com/ibmid/myibm/help/us/helpdesk.html
Please let me know if you have further problems.
regards
Rory
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Rory Keeley
Original Message:
Sent: Thu October 26, 2023 05:05 AM
From: Luis Alcada
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hello Rory
Now my IT department says everything is OK, but I have 2 IBMIDs and I can't delete them to start from scratch.
How can I delete alcada@fe.uc.pt and alcada@dec.uc.pt, to create a single IBM ID again.
This could be the problem because I received validation emails from ibmacct@iam.ibm.com to update my profile and password but I do not receive validation emails to recertify the CPLEX license. It could also be that the issuer is not the same ibmacct@iam.ibm.com and is blocked?
Thanks for support
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Luis Alcada
Original Message:
Sent: Thu October 19, 2023 08:08 AM
From: Rory Keeley
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hello Luís
You should only register one e-mail address with the IBM academic website.
Your ***@fe.uc.pt e-mail address is returning an SMTP 554 error message when the revalidation e-mail is sent. Can you review this with your IT department?
regards
Rory
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Rory Keeley
Original Message:
Sent: Thu October 19, 2023 05:57 AM
From: Luis Alcada
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hello Rory
My university IT department said that all its OK with e-mails from IBM.
In fact I try to register another account I have in another department at Coimbra University (alcada@dec.uc.pt) and the process succeeded. I received e-mails from ibmacct@iam.ibm.com with verification codes to validate my identity.
But when I take the new email (alcada@dec.uc.pt) to https://academic.ibm.com/a2mt/email-auth to download CPLEX the page said "Your access to IBM SkillsBuild Software Downloads has expired" you need to recertify. When I click recertify I can't edit the current degree and department (combobox are empty) and after I checked the 2 checkboxes the recertify process couldn't succeed due to missing information (degree and department)
If I try the same with my other email (alcada@fe.uc.pt) the page said (instead) "Your Access needs to be revalidates" but the validation link never arrives (even if I click resend several times)
Please help
Regards
Luís Alçada-Almeida
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Luis Alcada
Original Message:
Sent: Fri October 13, 2023 05:57 AM
From: Rory Keeley
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hello Luis
In other cases where this has happened, the problem is that the validation e-mail is being blocked by your institution's mail servers.
Can you please see with your university IT department if they are blocking e-mail coming from IBM Skills Build/Academic Initiative?
regards
Rory
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Rory Keeley
Original Message:
Sent: Thu October 12, 2023 07:36 AM
From: Luis Alcada
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Me too (alcada@fe.uc.pt) (Luís Alçada from faculty of economics at Coimbra university - Portugal
I'm trying to download the ILOG CPLEX for university teachers (IBM Academic Initiative) in the URL :
https://academic.ibm.com/When I put my email address (
alcada@fe.uc.pt - My institutional address from Coimbra University) the page said: Your Access needs to be revalidated; but the email with the validation link never arrives - even if I click resend several times….
Thanks
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Luis Alcada
Original Message:
Sent: Tue February 28, 2023 05:18 AM
From: Rory Keeley
Subject: CPLEX Academic Version: Email Revalidation at Login fails
Hi Steffen
I will contact you directly to try to help.
regards
Rory
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Rory Keeley