We built a custom report where there is a drill to, and whenever we open the drill to, we cannot close it out without clicking the close button multiple times.  Does anyone experience this bug/ have a solution?

Thanks.

@Kelli King @Kaitlin Smith-Brendehl

Hi Heather Leifer!

Would you mind sharing a screenshot of this? Is it specific to the drill settings menu or the drill/modal itself not closing?

Hi @Heather Leifer ,

Do you have any Html included in the column you want to Drill?

Could you provide us a screenshot like @Kaitlin Smith-Brendehl suggested ?

Thank you

Regards

Alexandre Cardoso

@Kaitlin Smith-Brendehl   @Alexandre Cardoso   It occurs every time we drill into an item, such as below in the Tx view.  The box that pops up, whether we try to close it from the X at the top or the 'close' button below, requires 5 or more clicks before it closes completely.  Has anyone else ever experienced this? 

That is odd behavior - while I have not experienced this, it may be good to call this out in a support ticket should others be experiencing this, as well (I have not seen much so far in terms of this being a common/known issue). I attempted to replicate this issue on my end but was unsuccessful. Perhaps try a browser cache clear to see if that helps?

I could try to make a new report "Cost Pool Detail" and do the drill down agin just to see if you still have the problem. If it's the same I could open a support ticket like @Kaitlin Smith-Brendehl suggested.

Alexandre Cardoso

Hi Heather Leifer,

We do have this issue as well.  Did you ever get a resolution?  It looks like there are multiple copies of the drill in report that open.  If I move the drill in report with my mouse, I can see the other copies that are open.  I have to continue to use the Close or X to finally close all the open reports.

Thank you!
Jeanne Grzelak