​​Hi Community,

Benchmarking has long since been one of the tools Apptio provide that I've not really used/experienced before so wanted to harness the immense knowledge of community to help with my task of finding out more about Benchmarking.

Would love to know:

• What was/is the main use case for benchmarking within your org?
• Do you find it useful?
• What do you get out of it that helps to drive decisions within the business? If at all.
• What's the one best thing and one worst thing about the tool?

NB - I promise this isn't a stealth review request just in need of some real life usage stories. Also, if you don't feel comfortable posting please feel free to contact me directly :)
#Benchmarking(ITBenchmarking)

Hello @Julie Batty. We've been doing external benchmarks since 2015. Every 2 years we extract data from CT and ship it to the vendor, who then asks a lot of questions and eventually comes back with a report.
 
We tried the first iteration of Apptio Benchmarking, but when they changed it to the online version, I never got the time to review it.
I guess this will act as a wake up call for me...
I'll answer your questions when I gather enough information. I can't just yet.
 
The original intention of benchmarking was proving to the business that IT is competitive cost-wise.​
I haven't been involved in the benchmarks since 2017, except to provide some data, special reports, and answer questions here and there. I believe we're trying to get some KPIs out of it.

------------------------------
Regards, Guillermo
------------------------------

Original Message:
Sent: 02-02-2021 04:31
From: Julie Batty
Subject: Calling All Benchmarking Users!!!

​​Hi Community,

Benchmarking has long since been one of the tools Apptio provide that I've not really used/experienced before so wanted to harness the immense knowledge of community to help with my task of finding out more about Benchmarking.

Would love to know:

• What was/is the main use case for benchmarking within your org?
• Do you find it useful?
• What do you get out of it that helps to drive decisions within the business? If at all.
• What's the one best thing and one worst thing about the tool?

NB - I promise this isn't a stealth review request just in need of some real life usage stories. Also, if you don't feel comfortable posting please feel free to contact me directly :)
#Benchmarking(ITBenchmarking)

Thank you for replying Gui​llermo. What kind of information do you provide? Is it from CT?
Original Message:
Sent: 02-02-2021 05:13
From: Guillermo Cuadrado
Subject: Calling All Benchmarking Users!!!

Hello @Julie Batty. We've been doing external benchmarks since 2015. Every 2 years we extract data from CT and ship it to the vendor, who then asks a lot of questions and eventually comes back with a report.

We tried the first iteration of Apptio Benchmarking, but when they changed it to the online version, I never got the time to review it.
I guess this will act as a wake up call for me...
I'll answer your questions when I gather enough information. I can't just yet.

The original intention of benchmarking was proving to the business that IT is competitive cost-wise.​
I haven't been involved in the benchmarks since 2017, except to provide some data, special reports, and answer questions here and there. I believe we're trying to get some KPIs out of it.

------------------------------
Regards, Guillermo

Original Message:
Sent: 02-02-2021 04:31
From: Julie Batty
Subject: Calling All Benchmarking Users!!!

​​Hi Community,

Benchmarking has long since been one of the tools Apptio provide that I've not really used/experienced before so wanted to harness the immense knowledge of community to help with my task of finding out more about Benchmarking.

Would love to know:

• What was/is the main use case for benchmarking within your org?
• Do you find it useful?
• What do you get out of it that helps to drive decisions within the business? If at all.
• What's the one best thing and one worst thing about the tool?

NB - I promise this isn't a stealth review request just in need of some real life usage stories. Also, if you don't feel comfortable posting please feel free to contact me directly :)
#Benchmarking(ITBenchmarking)