AIOps

AIOps

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  • 1.  blank agent ID in bigfix

    Posted 01/16/17 10:28 AM

    I have an agent that shows up on the console but the agent ID field is blank. I'm unable to push actions to the server. Also, It never reports back the status.Any suggestions on what  could be causing this or where to find the reports?



  • 2.  RE: blank agent ID in bigfix

    Posted 01/18/17 09:38 AM

    I have seen something like this, and usually I will remove them from the database and they will come back properly when the agent reports in again.

    There is also an option to force an update to the client (essentially telling the client to send in a fresh new report). I'm away from my desk now, but it is a command line tool you can download and run as needed.

     



  • 3.  RE: blank agent ID in bigfix

    Posted 01/19/17 11:49 AM

    Thanks Chris, I after removing them from the database they come back properly. Apprecieate it!



  • 4.  RE: blank agent ID in bigfix

    Posted 01/27/17 12:58 PM

    I guess is: notify client forcerefresh

    https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Client%20Refresh%20and%20Reset