I have a couple of questions regarding our benchmarking report below:

1. How do you change the values on the y axis?  I checked under properties but don't see it there.  I want to decrease the values - make the first line 10 million rather than 50 million, etc.

2. Why is our benchmark value for applications so low ($58,669) - it seems the benchmark calculations are off somehow but not sure how to check on those.

3. Output is showing a 0 under benchmark in the table - where do I adjust that data and why is that the only benchmark value that isn't computing?  I can't seem to find the location of the data showing 0 by looking at the full data path properties?

Hi Omar - Hope this helps:

#1) I have not been able to find anything related to chart properties that allows you to adjust the scale; however, if you extend the table vertically, the scale will start to change.  You may be able to increase the size to get the scale you would like if you are flexible on the sizing.

#2) The Application spend showing in your report does not include App Dev, App Support, or Business Software.  These are not available for unit benchmarking.  If you check the report out, and click on the chart, select Benchmark Mapped Sup Tower from the filters, you can see what is being included or excluded.

#3) The output numbers are going to pull in from your IT Resource Towers Master data.  There are quite a few lookups in this table to bring back the benchmark numbers.  You may check your benchmark source file to see if any data is included for Output depending on your selection.  Once confirmed numbers are in the source file, try tracing back the formulas in the IT Resource Tower Master data in order to see what is breaking.  You could have a naming convention issue with how Output and UoM is looking up.