One way to do this, assuming a format YYYY/MM/DD hh:mm:ss. If it's a different format, you can always use the same technique by extracting the year somehow, and then inserting the new year with another MID().
Also, I have taken the brutal approach of adding 4 to the Year (hence the 4.003 elapsed time, because of the leap year in 2020), but from a human perspective, that would be correct.

I did the following:
1) Year=Left(Received Date,4) (label column)
2) Year plus 4=Year+4 (numeric column)
3) New Date=Year plus four&Mid(Received Date,5,Len(Received Date))
To see that Apptio still understands "New Date" as a Date column I tried one last thing:
4) Elapsed Time=Elapsed(Received Date,New Date)/3600/24/365

Which yields the 4 year difference.
Good luck, @Roisin Rogers!
You probably can do it in other ways, but this seems to work.