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CPLEX Optimization Studio 20.10 installer not working (macOS)

  • 1.  CPLEX Optimization Studio 20.10 installer not working (macOS)

    Posted Fri December 18, 2020 06:10 PM
      |   view attached

    I tried to install the new ILOG CPLEX Optimization Studio 20.10 on two different Macs (10.15.4 and 10.15.7). At the first sight, the installation seems to work (it only runs for a second). Checking the /Applications/CPLEX_Studio201/ folder, I notice it only contains a log file for the failed installation. You can find it in the attachments.

    It's exactly the same error message on both Macs:

    Product Installer: Status: FATAL ERROR Additional Notes: FATAL ERROR - The installer has failed due to an unhandled exception java.awt.IllegalComponentStateException: The frame is decorated

    Since the installers for previous versions run without any problems, I guess the macOS installer for 20.10 is broken. 

    Is this a known problem? Really appreciate any help.

    Best,

    Jonathan



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    Jonathan Helgert
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  • 2.  RE: CPLEX Optimization Studio 20.10 installer not working (macOS)

    Posted Mon December 21, 2020 08:13 AM

    https://community.flexera.com/t5/InstallAnywhere-Forum/Installer-silently-fails-to-launch-on-MacOSX/td-p/165994

    suggestion is to revert to light mode, maybe this will work !



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    Frederic Delhoume
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  • 3.  RE: CPLEX Optimization Studio 20.10 installer not working (macOS)

    Posted Mon December 21, 2020 08:40 AM

    Hi Frederic,

    installing with the light mode solves the issue for me. Thank you!



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    Jonathan Helgert
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  • 4.  RE: CPLEX Optimization Studio 20.10 installer not working (macOS)

    Posted Tue December 22, 2020 04:07 PM

    I was having the same issue and it was also solved by switching to light mode.

    Thank!



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    Avery Noonan
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