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  • Posted in: Watson Assistant

    Each of the 3 options have a very specific usage. We have developed a Customer Care Platform applying all 3 forms of integration: 1) Pre-hook is called when the message comes in, before Watson processes it, so we can pre-process various situations and ...

  • Posted in: Watson Assistant

    Hi Marcos, Thanks for the feedback. Those are some good points about MCRs. I forgot about the time-based replies for instance and you are quite right that using a MCR for those is more efficient than using a dialog node branch. I guess it is a bit ...

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  • Posted in: Watson Assistant

    You have a good point Graham; Althogh MCR is very useful when you have different outputs for different integrations, for example. You may have an audio device, or a simple text output, or a rich content display, or even limited apps to deliver an aswer. ...

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