Creating incident tickets automatically once it occurs, has been done for a longtime. Is it efficient? No.
- Because, they are created by defining manual thresholds, which needs to be looked into time and again.
- Because, there is a flooding of events, contributing to flooding of tickets. Making it impossible to separate the wheat from the chaff or signal from the noise
- Without context, even the signals will not get properly addressed/resolved
WatsonAIOps's capability, as given below, significantly improves incident resolutions
- To automatically understand, What is normal and what is not (without any need to define manual thresholds)
- To group events together and creating a ticket
- To provide application centric context
- To suggest likely solutions, by going through the past incidents
- And also rollout runbooks to implement them
Integration with ServiceNow is a very key part in achieving this. Read more about this here ->
ServiceNow Integration UpdateRepublished from IBM Blogs.
Blog Authors ->
@Morgan Timpson @THOMAS FRIEDRICH, Neil Boyette and Rama Akkiraju, IBM Fellow
#AI#Cloud#Management#operationsmangement#ServiceNow#watsonAIOps