Why are solutions that help you optimize decisions with insights so critical to your company’s success?

Ensuring the smooth running of business applications and the health of your infrastructure and network is vital, but is difficult without the right tools.  The impact of outages can be costly, with repercussions that  directly impact revenue and profits, brand equity, and most importantly - your customers.

According to a Ponemon Institute study, “average outages last 86 minutes and cost $450K.

Detecting, diagnosing, and resolving problems is so tough because symptoms are hidden—lost in a “big data” stream of millions of IT health metrics and terabytes of log data. Finding the clues takes time, and that effort does little to predict or avoid future downtime.

With the right tools, however, you can take a proactive approach and drive actionable insights to optimize IT delivery. Identify and integrate data from connected sensors, people, and apps, then apply analytics to extract insight. This will make it possible to automatically detect emerging problems and make it fast and simple to isolate and resolve them.

Consider this:

As many as 30 percent of IT organizations believe they have NO way to proactively detect problems. Meaning? They only find out about critical problems when end users complain. Do you really want to rely on your customers to tell you something is wrong?  No, you don’t.

Now, consider this:

They’re wrong. With the right middleware solution, you can leverage analytics to detect 100 percent of the major incidents that occur, including silent failures, and eliminate manual thresholds.

That solution is IT Service Management. Welcome to the Cognitive Era. Explore our Smartpaper.