IBM Cloud Pak for AIOps is a leading platform for managing IT operations with advanced AI capabilities and automation. By integrating IBM Cloud Pak for AIOps with Jira Integration, you can supercharge your incident management processes. This integration combines the Similar Ticket AI training of IBM Cloud Pak for AIOps with the powerful issue tracking and project management capabilities of Jira. Thus, enabling teams to resolve incidents faster and collaborate seamlessly.

The Jira integration provides a seamless way to create issues from IBM Cloud Pak for AIOps incident data in an external Jira project. By enabling data collection (historical or real time), you can get similar incidents by using the Similar Ticket AI training functionality.

User Impact

Integrating IBM Cloud Pak for AIOps with Jira transforms incident management and collaboration, delivering the following benefits:

• Seamless Issue Tracking: Automatically create Jira issues for incidents detected by IBM cloud Pak for AIOps, ensuring no incident is overlooked. Provide teams with better context by keeping incident data in sync from AIOps to Jira.
• Efficient Incident Resolution: Leverage Similar Ticket AI training to automatically identify and suggest resolutions based on historical incidents/issues.

This integration empowers teams to improve productivity and ensure faster resolutions, making modern IT operations efficient.

Prerequisites for Creating Jira Integration

Ensure you have the following information from your Jira Project settings:

• Domain of the Jira instance
• Key for the Jira project
• Username to access the Jira server
• Password or Personal access token for the Jira server
• Jira issue type
• Final state of the Jira issue

With these prerequisites met, you’ll be ready to create the Jira integration in IBM Cloud Pak for AIOps.

Step 1: Creating Jira Integration

Setting up the integration between IBM Cloud Pak for AIOps and Jira is straightforward.

Follow these steps to get started:

1. Access the IBM Cloud Pak for AIOps Console: Log in to your IBM Cloud Pak for AIOps console.
2. Navigate to Integrations: In the main menu, select Define > Integrations.
3. Add a New Integration: Click Add Integration and select the Jira option.
4. Enter Jira Project Details: Specify the unique name for the integration, Domain of Jira instance, project key, username and personal token from your Jira project settings. Use test connection button to verify changes and click on Next button.
5. Field mappings: Map the field between IBM Cloud Pak for AIOps and Jira. Provide Issue type and Final State. Click on Next button.
6. Data Collection: You can enable the data collection by using the toggle button. Select historical if you want to do similar tickets AI training on old data or Live or real time data. And specify the frequency for sampling the data.
7. Save and Confirm Integration Status: Once configured, click Done to save. Check that the integration status displays as “Running” to ensure a successful setup.

Step 2: Creating Policies for Incidents

With your Jira integration running, you can define policies within IBM Cloud Pak for AIOps to select which incident data should be sent to Jira.

Follow these steps to create a policy for incidents:

1. Access the Automation Console: Go to Operate > Automations in the IBM Cloud Pak for AIOps console.
2. Create New Policy: Click Create policy and select the Promote alerts to an incident tile.
3. Define Policy: Enter the policy name (for example, “Jira policy”), description and execution order.
4. Set Policy Triggers: Choose the policy triggers and define when the policy will be triggered (for example, after an alert is created or updated). For update trigger, select the property changes that you would want to rely on.
5. Define Conditions: Set the condition to ensure the alert has a summary (for example, alert.severity is 5.Major).
6. Add the Jira integration: Under Open a ticket (optional) section, you can select Jira Integration that you just created from the drop-down menu.

Once the policy is active, when incidents flow into IBM Cloud Pak for AIOps, it will automatically create issues in your Jira Instance. If live data collection is enabled, the incidents are sent to similar ticket AI training based on the sampling frequency.

Step 3: Similar Tickets Training:

To view the Similar past resolution tickets based on Jira data, you need to train the data in AI model management.

1. Access the Automation Console: Go to Operate > AI model management in the IBM Cloud Pak for AIOps console.
2. Set up training: Click set up training on Similar Tickets tile.
   a. Check the integration.
   b. Schedule
   c. Click on Done.
3. Model Deployment: This process might take time.
   a. Click on pre-check data.
   b. Once data is pre-checked, click on Train models. This will train and deploy models.

Once the models are deployed, enable Default story query similar incidents service policy from the automations page. You will now be able to see similar past resolution tickets in incident view page.

Conclusion

The integration between IBM Cloud Pak for AIOps and Jira empowers organizations to enhance their incident and issue management processes. By bringing IBM Cloud Pak for AIOps AI-driven insights into Jira, teams can resolve issues faster, reduce downtime, and improve collaboration across IT and DevOps teams.

Whether it’s viewing enriched incidents or leveraging the Similar Ticket functionality, Jira integration creates a seamless bridge between two powerful platforms. IBM Cloud Pak for AIOps with Jira Integration enable organizations to proactively manage IT operations and deliver a more resilient and efficient IT environment.