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  • 1.  IBM Maximo Mobile for EAM on Android device doesn't connect through Forticlient VPN app

    Posted Tue December 05, 2023 12:45 PM

    Hello, I have IBM Maximo Mobile for EAM installed on an Android device and I need to configure it to connect to a server with Maximo 7.6.1.3 deployed with Maximo Mobile 8.9 through Forticlient VPN. 

    After the URL is entered, the application shows a blank screen in a waiting state although I can connect to the server from the mobile's chrome/firefox browsers.

    Any suggestion or idea is welcome.

    Thanks



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    Pablo Condoleo
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  • 2.  RE: IBM Maximo Mobile for EAM on Android device doesn't connect through Forticlient VPN app

    Posted Wed December 06, 2023 01:44 AM

    Hello!

    Have You installed CA certificate?

    https://www.ibm.com/docs/en/mas-cd/maximo-manage/continuous-delivery?topic=mobile-android-devices



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    Juris Flugins
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    Original Message


  • 3.  RE: IBM Maximo Mobile for EAM on Android device doesn't connect through Forticlient VPN app

    Posted Wed December 06, 2023 08:55 AM
    Hi Juris, the thing is that in the log it says host unknown, meanwhile if I try with browsers I can reach it.

    Thanks

    --

       
    Pablo Condoleo
    Software Engineer
    t. +54 9 11 2738-6589
    Argentina | Colombia | USA | España




    Original Message


  • 4.  RE: IBM Maximo Mobile for EAM on Android device doesn't connect through Forticlient VPN app

    Posted Thu December 07, 2023 01:44 AM

    Strange. I don't remember, that there was some specific port used by mobile app. I think, we opened in our company only 80 and 443, the same which are needed for browser connection.

    Can you open from browser those mobile like applications? I mean, are You sure, that mobile is configured properly on server side?



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    Juris Flugins
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    Original Message


  • 5.  RE: IBM Maximo Mobile for EAM on Android device doesn't connect through Forticlient VPN app

    Posted Thu December 07, 2023 09:21 AM

    As Juris mentions, Maximo Mobile connects to the Maximo system using the same port as the web application and there is no special configuration on the Maximo side to use it. Some customers VPNs are configured as app specific and may need to be adjusted to enable our application to use the VPN. You would need to work with the team managing the VPN to review and adjust it. 



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    Steven Shull
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    Original Message