AIOps: Reduce application support tickets by 70%

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Mon May 15, 2023 10:18 AM

SulAmérica’s app-driven digital transformation: IBM Turbonomic automation optimizes application response times as dynamic demand fluctuates. 

How does an insurance company that was founded in 1895 and serves over seven million customers consistently deliver an excellent end-user experience while also accelerating its digital transformation?

SulAmérica, Brazil’s largest independent insurer, has always been vigilant about finding opportunities to improve customer relations. For example, it gave customers an easier way to file a claim for vehicle theft by creating an app that uses GPS to report and track a stolen car. This is just one example of SulAmérica’s strong track record as a trailblazing company embracing new technologies to transform its business. A key enabler of its transformation has been its adoption of Kubernetes. SulAmérica has a multitude of mission-critical internal and consumer-facing applications that run on the platform. Its main objective is to optimize the way it interacts with its customers and guarantee that it can respond swiftly to the ever-changing dynamics of the insurance market.

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