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Watson AIOPS Integration with HP Service Management

  • 1.  Watson AIOPS Integration with HP Service Management

    Posted Fri February 18, 2022 09:55 AM

    I am working in a WAIOPS project  for a big Customer which does not have ServiceNow. They use HP Service Manager instead.
    Has anyone worked on  integration between WAIOPS (AI Manager) and HP Service Manager  ? What integration is possible to deliver with HP SM?
    I have seen there is a gateway that allows integration at OMNIbus level, but found nothing from the AI manager perspective.
    Netcool/OMNIbus Integrations Release Notice - Gateway for HP ServiceCenter / ServiceManager (nco-g-peregrine-8_0)

    What is the recommended path in order to enable features like:

    - Automated creation/updates of  stories and issues (incidents) ?

    - Incident search etc...


    Julio Shoiti Zaima
    Client Technical Specialist


  • 2.  RE: Watson AIOPS Integration with HP Service Management

    Posted Mon February 21, 2022 12:42 PM

    I understand that in the upcoming AI Manager v3.3 there is nothing specific for HP Service Management integration in the same way that we have today for ServiceNow. 

    What its new in v3.3,  is a new connector integration framework that will allow to create custom connectors that will show up in the UI. But this requires writing Java code to describe the behavior specific to the (HPSM) connector's business logic and operations.

    Jorge Gonzalez Orozco
    AIOps Solution Architect
    Durham NC