Thank-you for a timely presentation as we are looking at integrating Turbonomic into our existing ServiceNow (SN) processes and it was very clear on how to integrate. I have a couple of questions after reviewing the video post presentation:
- Post implementation for SN's Turbonomic Action integration v1.1 and if it needs to be re-installed every time there is an upgrade of SN versions? Are there any co-requirments to be at a certain version level?
- We automate thousands of VM resize actions that we want to integrated into SN in a single change with multiple Configuration Items (CI). You stated that there would be one Change for each CI which would become a hightmare for approvers unless pre-approved records were imployed. Can we create one record with mulitple CI's?
- What happens if the action executes and the VM fails to start. How would that status be recorded in the change record? How would I know in Turbonomic console? In the past Turbonomic would not show the action execution as failed or successful.
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Christopher David Torunian
Infrastructure Engineering Specialist
Bank of Montreal Financial Group
ON
1-416-502-5503
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